Hi all! First, we want to thank you for your work on these shops. You’ve submitted thousands of evaluations, and it’s an amazing response. It’s precisely because of that amazing response that we’re reaching out.
As you probably noticed, the Consumer Audits form is long, and reviewing a shop of that length takes longer than the average Presto shop. The MSC is working hard to make sure that they can accept the shops that meet the criteria laid out by BP, and while that’s good for shoppers in the long run, it does mean that some shops—particularly ones that have irregularities that need to be investigated—are going beyond our normal time frame for review.
Presto is working closely with the MSC to provide as much support as we can to handle questions and investigation in these cases, but even so there’s a limit to how fast the review process can go.
We want you all to know that Presto is very much invested in getting our shoppers paid promptly. And, at the same time, we also really want every bit of your hard work to count, so we’re trying to make sure every shop you’ve done that can be accepted by BP’s standards is accepted. We don’t want to rush that process and make mistakes.
Going forward we’re hoping to get a better system in place for warning you when a shop might fall outside our normal review time frame. In the meantime, however, we just want to say thank you for your patience as we work with Ipsos to help them get everything reviewed.
-Jessica (from Presto)
Edited 1 time(s). Last edit at 03/09/2020 02:05PM by JWoo.