It's not really the norm (yet), Rousseau. Certainly, small business cannot afford Big Data and analytics programs to aid them. It's costly.@ wrote:
Just because it is the norm does not make it good. Good management knows that only in-person observation can give a meaningful understanding of an employee's drive, empathy, and desire to go the extra mile both for the customer and the company.
I respectfully would have to disagree. While large corporations sometimes do engage in exploitative, unfair, and otherwise harmful practices and get away with it more easily, there are plenty of wonderful companies out there that provide a beloved service and are run with good values. For favorite example?: TEXAS ROADHOUSE@ wrote:
But then, I do not believe that any mega business can be good.
I just had a $12 offer accepted for BL. It was listed at $10 and I've gotten $12 in the past. I took the furniture shop since the only time I did the bulky item shop I had to walk around the store for the maximum time looking for assistance that never happened (which did not surprise me based on my personal experiences at this store). With the furniture scenario, at least there's usually someone there and it doesn't take forever.@KokoBWare wrote:
The MSC NEVER learns. They're trying again to do the bulky item shop in my area for no fee. In a pig's eye.
@shoptastic wrote:
It's not really the norm (yet), Rousseau. Certainly, small business cannot afford Big Data and analytics programs to aid them. It's costly.@ wrote:
Just because it is the norm does not make it good. Good management knows that only in-person observation can give a meaningful understanding of an employee's drive, empathy, and desire to go the extra mile both for the customer and the company.
Small business mystery shops (Joe's Diner across the street, Maggie's Bistro next door....) that do survey quantitative data points, though, can still provide management with useful metrics of performance. They are just not number crunched and analyzed with A.I. the way a large corporation might do.
In sports, there is an age-old question/debate over data and analytics. It seems the best performing sports teams often use a combination of human coaching decision-making and analytics insights. That's how I feel about business too. Human imagination and "feel" can complement analytics and vice versa. I don't see one has better or useless.
@ wrote:
100% agree.
I've owned small businesses and I've also implemented mystery shopping programs in large corporations in the past .=that's how I found out about it.
Ask the Tampa Bay manager Kevin Cash about the last paragraph this week.. sigh
Edited 1 time(s). Last edit at 11/02/2020 11:02PM by foodluvr.
Report it to your local consumer affairs department, assuming there is a local law requiring it.@kenasch wrote:
My pet peeve is unpriced merchandise at BL (no channel marker and nothing on item itself). I report it every time and submit a photo. Just shopped them yesterday and it was even worse. How do they expect shoppers to purchase stuff without knowing the price.
@kenasch wrote:
My pet peeve is unpriced merchandise at BL (no channel marker and nothing on item itself). I report it every time and submit a photo. Just shopped them yesterday and it was even worse. How do they expect shoppers to purchase stuff without knowing the price.
Heh. Not sure what sport that is (football?), but I'd simply reiterate that us humans aren't going anywhere soon. I've read enough on sports analytics, business analytics, and A.I. to know the limitations of these things and how they complement (but don't render useless) human beings.@foodluvr wrote:
100% agree.
I've owned small businesses and I've also implemented mystery shopping programs in large corporations in the past .=that's how I found out about it.
Ask the Tampa Bay manager Kevin Cash about the last paragraph this week.. sigh
Yeah, I would not be happy with that set-up either. That's disappointing.@kenasch wrote:
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Here’s the picture I submitted with my report. Hope this link works. If you zoom in, there are a few items that have prices but most do not. I think it’s a problem wit( the managemen5 of this store and my reports don’t seem to help.
Oh, that's so sad, Honny! I did that once and was automatically banned from a certain type of shop for a while. I feel for ya!@HonnyBrown wrote:
For the first time ever, the furniture shop was on the job board for $15 at my favorite BL location. I am looking at a furniture piece for my entryway. Great fit right?
I answered the screening questions wrong and now I am banned from the shops.
Ugh I hate when that happens. If it's any consolation, the scenario does not include the piece of furniture that you were likely looking for.@HonnyBrown wrote:
For the first time ever, the furniture shop was on the job board for $15 at my favorite BL location. I am looking at a furniture piece for my entryway. Great fit right?
I answered the screening questions wrong and now I am banned from the shops.
@NinS wrote:
I did a regular store shop there for $95 at the end of November. It was a last-minute call for a very remote location 75 miles away (and with various other bonused shops on the way and back). The overseas scheduler called and I said "That's so far away, I couldn't go there unless you paid me $100," thinking they'd never pay it. The scheduler counter offered $95.
I used to find the bulky item one easier until they decided to add the requirement of checking products for expiration dates. My price for those just went way up.@HonnyBrown wrote:
It is the simplest of the two types of shops. You go to the furniture section and express your interest in either a mattress or an upholstered set. Listen to the salesman's pitch. Make sure he checks all the boxes from the guidelines.
Naming client and MSC is a forum violation. The client is named in the subject line. You are welcome to re-post, without naming the MSC.