Are We Obligated to Get Involved with a Customer Incident?
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Does the "incident" have anything to do with the MS assignment? Please be more specific about the sort of incident that you may have witnessed? The answer may not depend on your MS status, depending on the issue.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
I suspect the MSC is silent because there is a whole range of reasons a customer incident report might be written up, from the sublime to the ridiculous: I would let my gut decide whether I saw enough of what occurred to give an accurate description and whether the situation was serious enough to be involved. A kid swipes a can of soda and runs out the door of the gas station I would not participate in an incident report The kid runs out the door with the cashier yelling at him to stop and gets hit by a customer's car, I will participate in the incident report.
It was a revealed audit not a MS. I can't give too many details since the police and/or lawyers are probably involved or will be involved.@walesmaven wrote:
Does the "incident" have anything to do with the MS assignment? Please be more specific about the sort of incident that you may have witnessed? The answer may not depend on your MS status, depending on the issue.
"are we obligated to be a witness or make a statement for a manager's customer incident report"
You're not asking if the incident should be in the MS report but rather are you obligated to be a witness for the place of business or customer who will most likely have a day in court?
isn't that like clearly seeing a car crash and asking if you are obligated to be a witness?
You're not asking if the incident should be in the MS report but rather are you obligated to be a witness for the place of business or customer who will most likely have a day in court?
isn't that like clearly seeing a car crash and asking if you are obligated to be a witness?
I am not totally clear on what you are asking but I think you are saying the incident you witnessed happened while you were onsite doing your ms /merch job but you were not involved in the incident other than as a bystander If that is the case I would agree with Flash. It is up to you to decide whether it is something you want to be involved with. If the incident that occurred involved you in any way other than as a bystander I would report it to the msc and comply with the police.
Edited 1 time(s). Last edit at 07/16/2020 05:53PM by sandyf.
Edited 1 time(s). Last edit at 07/16/2020 05:53PM by sandyf.
I simply stated that the decision may have noting to do with OP's MS status. That is one of several reasons that, as Flash stated, the MSC has not responded. BUT, one does have the obligations of a good citizen. As Flash pointed out, some incidents would be so minor that you could remain silent; others would clearly mean that a good Samaritan would assist in some manner. And, yes, that could include an obligation to give a statement, even to appear in court or an arbitration hearing.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Sorry Walesmaven , I attributed what I wrote above to you rather than Flash...You two are so brilliant in knowledge and just every day thoughts about issues that I sometimes get you mixed together as one person!!
@walesmaven wrote:
I simply stated that the decision may have noting to do with OP's MS status. That is one of several reasons that, as Flash stated, the MSC has not responded. BUT, one does have the obligations of a good citizen. As Flash pointed out, some incidents would be so minor that you could remain silent; others would clearly mean that a good Samaritan would assist in some manner. And, yes, that could include an obligation to give a statement, even to appear in court or an arbitration hearing.
I think that Flash and I would agree on one point. That is that it is hilarious that anyone would confuse us with one another.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Yup, Wales and I may both be beans but from very different pods.
I was not comparing your pods, or even the types of beans you are, just simply the quality and readability of your comments in my estimation.
@Flash wrote:
Yup, Wales and I may both be beans but from very different pods.
Whether you are MSing or merchandising or whatever, you are a HUMAN BEING FIRST.
Just do what's right.
(And as the old saw goes, when you have to make a choice, the most painful one is usually the right thing to do. I.E., walking away is less painful than participating.)
Just do what's right.
(And as the old saw goes, when you have to make a choice, the most painful one is usually the right thing to do. I.E., walking away is less painful than participating.)
Whatever type of bean you are (one coffee, one vanilla?), you are both A+ certified organic sustainably produced highest quality produce!!!!!!!!!!!!
@Flash wrote:
Yup, Wales and I may both be beans but from very different pods.
I think we are both just "human beans". (Sorry, I just could not resist.)
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
I was doing a checking/savings account shop at a bank this past week when a teenage driver completely plowed through the neighboring business' fence and took out the poles guiding cars into the drive-through. She then took off. I was the quickest one with my phone and got the license plate number and then helped them pick up the fence boards because they had long nails sticking out of them. There was no reason to mention this in the report but they probably would have been tickled to learn I was the shopper!
Shopping domestic and international locations since 2003.
@walesmaven Yes we should be treated like human beans with cream,sugar,respect and dignity.
... and a chocolate covered espresso bean, as if we all could get a cuppa and a treat at the actual Human Bean...
@sil2222 wrote:
@walesmaven Yes we should be treated like human beans with cream,sugar,respect and dignity.
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
One thing about this site, Everyone is a is a Critic on spelling and grammar. No quarter here. It can be worse than being at the Alamo,Dunkirk,or Saigon. Sometimes all three.
Well if you can not write right then you shouldn't write at all. Right?
@2stepps wrote:
Well if you can not write right then you shouldn't write at all. Right?
I must respectfully disagree. Some of us are just good at some things and not so good at others. Of course, one who is not proficient in a written language should probably not persue a literary career. But this is just a forum and many mystery shops and audits focus more on technical and photographic issues than long narratives. So someone who doesn't write right might be perfectly suited for those, as they may be better with technical and mechanical subjects. Right? Anyway, even if spelling and grammer are difficult to decipher here, some very good information has been passed on to us this way. I have learned some things from posts that are not too clear at first. So, and it's only my 1 cent worth,, "Write on, brother (or sister), write on!"
I have met and chatted, both in person and on line, with a ton of editors from various MSCs, as well and attended panels of editors at conferences. The one thing on which they agree is that they value reliability above all else. Many will cheerfully correct syntax, grammar and usage for a shopper who is super reliable and provides useful comments meeting the guidelines. They value clarity, reliability and objectivity above grammar and syntax.
In addition, with many shoppers entering even complex reports using voice to text applications, editors cherish some really striking "wordo-s." (As in, "The valet's shirt was holy." This resulted in a demerit for attire and grooming, of course.)
Finally, I know a number of shoppers and a couple of MSC managers who, although fluent in English as their second (or third or fourth language) have been led astray by relying on a Thesaurus for guidance, with hilarious and or baffling results.. (As in, "The new system may be in place everywhere except Philadelphia, which has not yet been screwed up."" Except that the word used was not "screwed".)
So, let us all be aware of he possibility that some folks whose written prose may be an issue may also be making positive contributions.
In addition, with many shoppers entering even complex reports using voice to text applications, editors cherish some really striking "wordo-s." (As in, "The valet's shirt was holy." This resulted in a demerit for attire and grooming, of course.)
Finally, I know a number of shoppers and a couple of MSC managers who, although fluent in English as their second (or third or fourth language) have been led astray by relying on a Thesaurus for guidance, with hilarious and or baffling results.. (As in, "The new system may be in place everywhere except Philadelphia, which has not yet been screwed up."" Except that the word used was not "screwed".)
So, let us all be aware of he possibility that some folks whose written prose may be an issue may also be making positive contributions.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
I agree wholeheartedly, but not holehartedly, that shoppers each bring his/her own set of valuable skills to this profession, and some traits, like reliability, are more valued than others. But I think if spelling and grammar aren't one's strong points, one should probably avoid shops with many and lengthy narratives. OTOH, if a shopper has the ability to be super observant of minute details in a short amount of time, he or she would be an outstanding shopper for many, many types of quick in/out shops that have a lot of yes/no questions with little narrative (cell-phone shops and post-office shops, for example).
When I see shoppers come on here and complain like crazy about being marked down for spelling and grammar on shops that require a lot of narrative, I sometimes wonder if they'd be happier just not doing those types of shops and spend time doing shops they'd enjoy more.
When I see shoppers come on here and complain like crazy about being marked down for spelling and grammar on shops that require a lot of narrative, I sometimes wonder if they'd be happier just not doing those types of shops and spend time doing shops they'd enjoy more.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
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