Whenever you have an issue with the site, such as:
Your report page not loading
ERROR messages
Time Outs
and anything else that has and can happen.
Don't Panic!
Always send an email to all of the addresses you have, explaining what is happening, with the time it happened.
Walk away and give it some time. If you will not be able to complete your reports in a timely manner because of this, include it in the email. Quite often, you may have other shops the next day or an appointment, whatever the reason, let them know. If you are able, check the site again in an hour or two and on a regular basis. The issue is usually resolved quickly. I know Maritz did not work on the weekend and it does not seem like IPSOS does either, or at least with shoppers, so don't expect any response until Mondays. I am sure everyone had the same August 1st issue, not being able to enter shops. I received a response late Monday morning saying it had been fixed.
Pictures not loading or showing have been loaded then not there
Certain fields not allowing info input
Try and save your work. If you can't save, you will just have to close the page and start over. Your pictures will more than likely still be there and you should be able to add missing ones. You can usually do this immediately.
So remember, emails when necessary. Save when possible. Close and start over if possible.
Take screen shots so you have a record if you want, but normally you aren't the only one having an issue, so they know.
The site (Maritz) has always had issues. Hopefully, eventually, with enough of us complaining about not being able to contact someone by phone, this will change. Maybe they will rehire the Maritz teams
Give IPSOS time to work through all the changes. Remember, when it doesn't work at our end, it isn't working at their end. They need to get the reports to their client in a timely manner also.
Your report page not loading
ERROR messages
Time Outs
and anything else that has and can happen.
Don't Panic!
Always send an email to all of the addresses you have, explaining what is happening, with the time it happened.
Walk away and give it some time. If you will not be able to complete your reports in a timely manner because of this, include it in the email. Quite often, you may have other shops the next day or an appointment, whatever the reason, let them know. If you are able, check the site again in an hour or two and on a regular basis. The issue is usually resolved quickly. I know Maritz did not work on the weekend and it does not seem like IPSOS does either, or at least with shoppers, so don't expect any response until Mondays. I am sure everyone had the same August 1st issue, not being able to enter shops. I received a response late Monday morning saying it had been fixed.
Pictures not loading or showing have been loaded then not there
Certain fields not allowing info input
Try and save your work. If you can't save, you will just have to close the page and start over. Your pictures will more than likely still be there and you should be able to add missing ones. You can usually do this immediately.
So remember, emails when necessary. Save when possible. Close and start over if possible.
Take screen shots so you have a record if you want, but normally you aren't the only one having an issue, so they know.
The site (Maritz) has always had issues. Hopefully, eventually, with enough of us complaining about not being able to contact someone by phone, this will change. Maybe they will rehire the Maritz teams
Give IPSOS time to work through all the changes. Remember, when it doesn't work at our end, it isn't working at their end. They need to get the reports to their client in a timely manner also.