I have done two shops recently with the app. The first time, I was supposed to pick up the order inside. After I watched my quesadilla getting cold, I finally had to ask. The cashier had not gotten my bottle of soda because she was too busy. Without asking, I would never have gotten the order. then there was an issue submitting the report because they just handed me the loose items without the required sealed bag or attached receipt.
The second one was curbside. After 10 minutes, you are allowed to go inside. I waited 13 minutes. The sealed bag was sitting on the counter near the cashier who told me that everyone was too busy to have brought it out to me.
I generally like Wawa, but when asked as part of the report if I would personally use the app in the future for inside pickup or curbside in the future, I emphatically said no. I had to score them. Alas, negative numbers were not an option.
Shopping South Jersey, Southeast Pennsylvania, and Delaware above the canal since 2008