Hey guys!
I have only been shopping since June but have not had any of my shops rejected yet until today. I just don’t know if I am being ridiculous - I feel like I am not and it’s complete BS, but would love opinions of more seasoned shoppers.
The situation: A MSC I work with often paired up with a third party app/MSC for a shop. I was to download the app and use that to complete my shop. Not a lot of information was given, and I perused the app a bit but basically I could not look at the shop in the app until I was physically at this pet shop on the day of my shop. I will not get derailed talking about how awful this app and the entire experience was but 0/10, would not do it again - and that was before I found out they weren’t paying me.
So basically you have to take a picture of each product/display/etc. they describe but you cannot go to the next item or even know what it is until you have taken a picture of the current item. All the picture taking is in-app. There is also no place for comments until the very end, once you have taken pictures of everything. So one of the items is a display of Bissell products. I was searching forever and could not find it. Finally I approach an associate and ask them. She said they do not have the display or products at their store. So at this point I have no idea what to do, I cannot move to the next screen without taking a picture of SOMETHING and there is zero FAQ or direction on what to do if something simply doesn’t exist. So I just take a random picture of a display and move on. At the end I give a detailed synopsis of why that picture was missing.
So basically they are rejecting the shop because of that - “Your photo was of the wrong area in the store. If you were not able to locate the Bissell display, then a photo of the Bissell products in store or the cleaning supplies section is the best area to photograph. "[
mobee.helpscoutdocs.com] Check out our guide to a great product/display photo by clicking here.”
Okay. That is all fine and great except I was told by an associate those products and display are not in the store I was shopping. NOWHERE in their guide or “tips” or anywhere else can I find where it tells you what to do in that sort of scenario. Is this just MS general knowledge or do you think it is kind of ridiculous for them to assume people would think to take pictures of other specific items if that if it is not outlined anywhere?
I wrote them back and explained the situation and I just received a reply that they are holding to the rejection. I will never use this app again and I really want to reply to let them know how I feel (in a professional manner of course) but maybe I am just a dummy and this is common knowledge.
Sorry for the novel and thanks for any insight!
Edited 2 time(s). Last edit at 09/09/2021 12:24AM by lizbtayl.