I've never even had food delivered to myself at all, so I don't even know how to have it delivered. Do I go to a website for Doordash or something? Do I give them a tip in person or is that done online? I have $15 reimbursement for delivery. Are they usually on time? Will I specify when to have it delivered? They don't deliver to my house so I asked a hotel across the street and the guy said I can have it delivered to the lobby. I don't really want to be waiting in there forever....

You can use their app on your phone or go to order.fiveguys.com to place your order, you give the tip online when you pay for your order and you can have your order scheduled for a certain delivery time or have it delivered asap. When you place your order it will tell you appx. how long it will take to get there I.E. 45 minutes,etc. I've only used a food delivery once and it was ubereats and they arrived on time.

When I've ordered on the Five Guys website, I could not find a place to put a tip on my credit card. I took pictures of two dollar bills together and uploaded it as an expense. I don't know if I'll get paid for the tip or not.

The location I ordered from required a $15 minimum purchase for delivery. I believe I was able to get my order to $15.77 and then tax was added putting it at $16.90 or something like that.

You can request a time. If you do ASAP and it tells you it's going to be longer than 50 minutes, I believe you can cancel the order and get a closed shop fee. If your objective is to meet the driver at the hotel lobby, I would put in a time around 45 minutes from when the order is placed. They have been very close in estimating a time when I've requested ASAP and they come back with a time.


On their website there is a place to request touch-less delivery and I don't request it, I say in the remarks to please ring the doorbell.

The problem I have is, twice, they didn't call or ring the doorbell, they sent me a text message. I didn't see the text messages until about ten minutes after they left my food on the porch both times. The third time the girl called me. I was able to then give her the cash tip.

Since you are meeting them in a hotel lobby, I would hope they would call you.

Good luck.

I usually order through Uber Eats, and you can actually track the delivery driver on the website or app, which makes it easy to figure out when you need to head to the hotel to meet them.

@wrosie wrote:

The location I ordered from required a $15 minimum purchase for delivery. I believe I was able to get my order to $15.77 and then tax was added putting it at $16.90 or something like that.

Order from Uber Eats or DoorDash instead of directly from FG. They should not have the $15 minimum (the ones around here do not), so you do not have to go out of pocket unless you want to. They also have excellent tracking of the driver.

Edited 1 time(s). Last edit at 11/09/2021 04:10PM by MisterBill.

@wrosie wrote:

The problem I have is, twice, they didn't call or ring the doorbell, they sent me a text message. I didn't see the text messages until about ten minutes after they left my food on the porch both times. The third time the girl called me. I was able to then give her the cash tip.

If you know that your food is on its way, you should be checking the app/website to see where the order is. If ordering directly from FG does not provide this feature, then order through a third party. I watch my delivery's progression and know exactly when the driver is on my block.

Good luck getting reimbursed for your cash tip. You really should use a third party app.

Edited 2 time(s). Last edit at 11/09/2021 03:15AM by MisterBill.

Ok I'm practicing now for my order on Saturday. The delivery fee of 2.99 is waived because I'm a first time doordash user. I don't see a service fee. Should I give a huge tip since I have $15 reimbursable? The prices are higher than in store, so it goes about $1.28 over but that can come out of my $10 fee. And it's saying it can deliver to my house now, so I don't have to go to the hotel!!

@Plarka wrote:

Ok I'm practicing now for my order on Saturday. The delivery fee of 2.99 is waived because I'm a first time doordash user. I don't see a service fee. Should I give a huge tip since I have $15 reimbursable? The prices are higher than in store, so it goes about $1.28 over but that can come out of my $10 fee. And it's saying it can deliver to my house now, so I don't have to go to the hotel!!

Yes, one other thing that's better about not ordering direct from FG is that they deliver to more places. I didn't do the delivery shops for a LONG time because their website said they could not deliver to me. Only after I realized that I could use DoorDash, which does deliver to me, was I able to do them. I generally select the highest tip amount that is given as an option at checkout (usually $4 or $5), but do not enter my own. I figure if I go too high, they will complain and not reimburse it. If someone else has experience being reimbursed for something like $10 please post here.

BTW there probably will be some service charge, even if the delivery fee is waived. Make sure that you only include the food cost and sales tax associated with that in the food total. Sometimes the sales tax and fee may be lumped together on the receipt, and you have to separate them out, so you get reimbursed fully.

Edited 2 time(s). Last edit at 11/09/2021 04:15PM by MisterBill.

I think the guidelines mention giving a 15-20% tip, so I wouldn't risk giving a super big tip, just in case they decide to be picky about it.

@tigerdave wrote:

I think the guidelines mention giving a 15-20% tip, so I wouldn't risk giving a super big tip, just in case they decide to be picky about it.

I've done almost 40% without any problems. I checked my old receipts, I've done as much as $5.50 on a non-shake order of $14.25 and $6 on a shake shop. I figure the driver shouldn't be penalized for it being a small order.

I just did the order and the report. Where it normally asks for the receipt, it asked for the photo of the food. Then it asked for more photos at the end where it usually asks for them. Does a delivery order not want the receipt or did I miss something?

@Plarka wrote:

I just did the order and the report. Where it normally asks for the receipt, it asked for the photo of the food. Then it asked for more photos at the end where it usually asks for them. Does a delivery order not want the receipt or did I miss something?

I think you missed something. The photo at the end should have been the receipt. It asks for a photo of the food earlier in the report.

Also at some point it should have asked you to link the photo to the receipt. Maybe go into the submitted shop status and see if it's showing the receipt as submitted. I not, you might be able to do it now.

Edited 2 time(s). Last edit at 11/10/2021 06:59PM by MisterBill.