Recorded Phone Calls

My wife and I used to do shops about 25 years ago and just started doing them again. We both have had a problem within the past week using this recorded phone call system. We each had a separate shop for different MSCs where we did the call correctly, but our call did not log as having been completed on our job log.

I also had an issue where I was to do a quick phone shop by calling 2 different local companies to do a comparison, but both access codes called the same exact shop.

Is this a common problem with this recorded call system? If so, how do you all handle it?

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I am guessing I completed my first recorded call 14 yrs. ago for Texas Roadhouse.. In the past year, they became so problematic I now avoid any assignment that includes that requirement. A quick example: A rep from an MSC phoned me to share the company's opinion, after listening to the recording, was that the final report question was incorrectly answered by me. In rebuttal, I pointed out that the question requested my opinion. which was certainly subjective. As such, it could be disagreed with, but not wrong. Begrudgingly, she agreed and I was paid.

I did some calls these week about service appointments and my call did not show up. I did keep detailed notes which came in handy. I have also done compare shops and never had that problem with the codes. You should reach out to the scheduler so that can be checked.

The scheduler was baffled and soad he'd get back to me. That was a few days ago.

I have never had that happen before. So, I can understand why he might be like that. If there was clearly a mistake then he should get back to you when it is fixed. I would just move on, there were quite a few of these shops.

I've done several recorded calls, and twice they disconnected before the call was over. With one, I was able to make the call again, as the MSC allowed for 3 tries, each with its own code. They were able to catch both calls.

On the other one, there was no way to re-try the call since the first one would be recorded over, and there was no need to repeat the initial inquiry all over again. It would have been really weird. But if I'd been able to say, "I was just talking to you about carpets and we got cut off...." That way the MSC could have had the entire conversation.

So, I do think your experience wasn't the norm. Maybe the system was glitching, if you and your wife both had the same thing happen.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

I once had to do a call mystery shop of a Kate, and a Kat answered the phone (or vice versa, I don't remember anymore). I proceeded with the shop figuring it was a difference of pronounciation. Turns out the client had two employees with similar names and I guess that was how they differentiated between them.

Although not often, I have occasionally encountered problems with the recorded phone system applications. If anything at all sounds off when I first dial (static, etc.), I hang up and start the call over before it even goes through the system. Also, although it helps to have extra numbers when you do a lot of phone shops, some phone services seem to work better with the recording services than others. There is some trial and error with what you have to work with on that. I do most of my recorded calls from a phone with a line.

How many legs does a dog have if you call the tail a leg?
"Four. Calling a tail a leg doesn't make it a leg."
-- Abraham Lincoln

I use to have a few phone numbers, but stopped working for a couple years. Not much has changed. There are still low paying jobs. The better calls have little narratives.

While it is accurate that most MSCs pay very small fees for phone shops, Person 2 Person paid me $50 last year for a double, client and competitor. so those with higher fees exist. As to why the fees are so low, it would be irresponsible for any company to pay more than necessary.

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Recorded Phone Calls

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