@Phoebe70 wrote:
After they deducted the out-of-stock items, my total was $32.97, so they charged me the $4.95 fee! I assumed that if they were out of the item(s), and my original order was more than $35, I should not be charged the $4.95. Thoughts?
Yep! Same thing happened to me yesterday. There have been times when they correctly do NOT charge the fee due to their out-of-stock issues (and this is *after* it was shown as in stock during the ordering process), but I've been erroneously charged it a few times. I'm assuming we are not supposed to make an issue of it with the store after the fact because it would draw attention to ourselves.
I also had one yesterday where I had to refuse a substitute because I've tried the substituted brand and it's terrible. That brought my order to under $35 but they correctly did NOT charge me the pick-up fee.
Yes, the MSC reimburses for the fee, but they still only reimburse max $32 (not complaining!). That means if I order $35.01, have no service fee, and get reimbursed $32, I'm voluntarily out of pocket $3.01 and I get a lot of nice groceries. If Kroger is out of stock of an item bringing my new total to $34.99, then they slap the $4.95 fee on that, my order now costs $39.94 and I'm still reimbursed $32, so I'm involuntarily out of pocket $7.94.
I completely agree with GinnyLynn -- we need space on the form for letting them know about these things, which always affect whether I would recommend the service or not. I've been (rightly or wrongly?) using the last field, where we put N/A if we have a receipt, to explain in cryptic shorthand what happened. Which is really tough to do in 100 characters or less!