1. Forums
  2. Mystery Shopping Discussion

Opinions please - how would you answer Kroger bagger questions?

July 06, 2022 09:16PM
Did a Kroger shop today. I went to a lane with both cashier and bagger. Since there were a few people ahead of me I was able to to get bagger description but her badge was covered by her hair. Just as I got to the register, the bagger left saying she would be right back. The cashier placed the items in the bags and left them on the belt. Meanwhile, another clerk who appeared to be going on break stopped to talk to the cashier. While there, she put the bags in my cart and said "thank you." Who would you identify as the bagger? Thx
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

July 06, 2022 10:12PM
In my experience, it was not at all uncommon for a bagger to leave while I was in line. I simply stated, if there were a slot for comment, that the bagger departed during my wait. To specifically reply to your query, in my opinion, neither cashier was the bagger; that is how I would rate the situation.
Reply
July 06, 2022 10:38PM
Put the bagger in. Describe the bagger, click the option saying that the badge was covered. And answer the questions about the bagger. There isnt any narrative, just answer the questions.

Edited 1 time(s). Last edit at 07/06/2022 10:39PM by Morledzep.
Reply
July 07, 2022 12:31AM
I would say N/A for bagger as there was no bagger. The cashier bagged your groceries. I have been in a line with a bagger and the person walked away before I got to her and the cashier bagged my groceries so I put N/A. And then checked no bagger available.
Reply
July 07, 2022 12:32AM
@Morledzep wrote:

Put the bagger in. Describe the bagger, click the option saying that the badge was covered. And answer the questions about the bagger. There isnt any narrative, just answer the questions.

The bagger was not there when it was her turn so she was not the bagger. They want to know your encounter with the bagger.
Reply
July 07, 2022 12:48AM
@pegleg2000 wrote:

The bagger was not there when it was her turn so she was not the bagger. They want to know your encounter with the bagger.

If the bagger was there, and talked to me while the cashier was ringing up my items, then I include the bagger, even if they weren't there at the end to say thank you.

Edited 1 time(s). Last edit at 07/07/2022 12:52AM by Morledzep.
Reply
July 07, 2022 01:49AM
Thanks for your responses. It's interesting to see the differing viewpoints between shoppers!
Reply
July 07, 2022 03:33AM
Isn't one of the options that there was a bagger but that person left before the shoppers transaction began?

I personally would be annoyed that 'my' cashier was distracted by a co worker wanting to chat.
Reply
July 07, 2022 04:39AM
i would report this as “bagger not available”, and at the end of the report leave a brief note that would say “bagger left during my transaction”.

edit: i get that the comment box is for “receipt issues”, but have noted other issues in this box other than receipt issues, which have then been corrected in stores on subsequent visits.

Edited 1 time(s). Last edit at 07/08/2022 03:33AM by charleybuddy.
Reply
July 07, 2022 04:44AM
@charleybuddy wrote:

i would report this as “bagger not available”, and at the end of the report leave a brief note that would say “bagger left during my transaction”.

Not with this current MSC. There aren't any places for narrative or commentary except to explain why you don't have a receipt.
Reply
July 07, 2022 04:49AM
@charleybuddy wrote:

i would report this as “bagger not available”, and at the end of the report leave a brief note that would say “bagger left during my transaction”.

There is no place for comments. Only a spot for receipt comments.

I agree I wou mark bagger not available as the person left before it was my turn.
Reply
July 07, 2022 11:54PM
N/A Bagger Not Available.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230


Edited 2 time(s). Last edit at 07/08/2022 12:05AM by whosear.
Reply
July 08, 2022 12:13AM
Not as annoyed as a customer in front of you that waits until their huge order is scanned and bagged to get their payment ready. I've even seen people ask to sign up for the loyalty program after their order is scanned and bagged. Not the cashier/baggers fault, and not in the report, but annoying for sure.
Reply
July 08, 2022 08:59PM
@Rho* wrote:

Isn't one of the options that there was a bagger but that person left before the shoppers transaction began?

I personally would be annoyed that 'my' cashier was distracted by a co worker wanting to chat.

What's the difference if you are checking out and you are on your phone the whole time and you don't say one word to the cashier? But yet if the cashier talks to some one else or another co-worker (while ringing up /bagging your stuff) you will get upset?

I don't see any difference in that..


I get annoyed when people go to a check out and they don't say one word to the cashier but they can talk on their phone... That is why I turn my phone off and keep it in my pocket while I am checking out..

Edited 3 time(s). Last edit at 07/08/2022 09:02PM by Isaiah4031a.
Reply
July 11, 2022 08:10PM
I've found lately that everything I do a full service shop with a bagger, they leave my line -- I think because they see how few groceries I have, which means the cashier can easily bag the items without taking a lot of time. So the bagger goes to help at a busier line.

I have standing there with 3-4 items in between customers with ginormous carts filled to the brim. It practically shouts "I'm a mystery shopper!"

I do wish they had kept the option of "bagger was there when I entered the line but moved away before my transaction was finished."
Reply
July 15, 2022 02:12AM
@amyann2 wrote:

I've found lately that everything I do a full service shop with a bagger, they leave my line -- I think because they see how few groceries I have, which means the cashier can easily bag the items without taking a lot of time. So the bagger goes to help at a busier line.

I have standing there with 3-4 items in between customers with ginormous carts filled to the brim. It practically shouts "I'm a mystery shopper!"

I do wish they had kept the option of "bagger was there when I entered the line but moved away before my transaction was finished."

That was still on my list last week as an option. Bagger left the lane before my transaction.

Edited 1 time(s). Last edit at 07/15/2022 02:12AM by foodluvr.
Reply
July 15, 2022 07:10PM
Oops, my bad!
Reply
August 18, 2022 12:11PM
No bagger or name tag obstructed.

A Dad shopping the Ark-LA-Tex and beyond.
Reply
Sorry, only registered users may post in this forum.

Click here to login