I hate to admit but I find myself every day caring less and less, especially with dining shops with low or no fees.
Did the greeter acknowledge me right away? Not really… but do I have to explain if she doesn’t? then I just mark yes and move on.
Was restaurant dining room floor clean? sure (not really- several napkins under table)
Anyone went above and beyond? no (maybe a manager gave someone a box of chocolates but I don’t want to spend more time explaining)
Would I recommend the restaurant? sure (even though truthfully I wouldn’t bc server spoke in a curt and rude tone of voice)
All and all, I just get through the report as quickly as possible. If something takes longer to explain, I answer the opposite way. I used to include additional details that were not covered in the shop but I felt important for clients to know… now? never.
A minimum of 100 characters? you bet and not a word more.
A write up of between 5 to 7 lines? you will get the 5 and no more.
Just to be honest…
I won’t justify what I wrote. It was just a moment of reflection. I know burnout was mentioned several times. Perhaps it is to a degree. However, I think it’s actually more resentment than getting burnout.
Feeling our work getting less and less compensated for while everything costs more… Yes, I’ll definitely be more selective.
I am not qualified to offer this opinion -- but that has never stopped me before, so here goes:
The "caring less and less" sounds like depression.
Take care of yourself.
I understand completely. Too many of these shops are reducing fees, or just not increasing to keep up with inflation and labor rates. You get what you pay for. If you are paying $5, do you really think you are going to get an hour of my time for writing up details? The restaurant shops are the worst for me and I generally refuse to do them because I have been in the restaurant industry for decades and understand exactly how underpriced the shops are. The reimbursements often don't even cover the cost of a standard meal at the restaurant.
The pricing of shops lately seems to be more in tune to a low pay gig mentality rather than professional reporting.
It is frustrating to be continually asked to do more for less. I tend to fill out reports based on how much I'm being paid. If you're paying nice money, you'll get a nice report with lots of detail, extra pics, etc. If you're not, then you're going to get the minimum required pictures and words. It's not that anything is fudged or misrepresented, its just you get what you pay for. MSC pays bare bones money, they get bare bones report.
This past Monday, I totaled four problems with Ipsos. Listed below are concise details:
1-A shop that the board showed as "self assignable" was not so.
2-I was to complete a bank inquiry, but was unable to locate a guidelines link. Finally, I clicked a circle with three dots and was granted entrance.
3-Upon reading the guidelines, I learned I was to snap a pic of the "location locator." I still have no idea of what or where such is found.
4-I was to include a date and time stamp on all pics, but my camera does not have such a feature.
I considered all of the above, the poor communication, low pay and past problems with conflicting guidelines. I then followed the advice of Karenschedulesforipsos and requested a termination of our contract; in a few hrs. I received a confirmation. I am positive neither party will miss the association.
As Karen has stated, if you are unhappy with an MSC, end the relationship.