When reports require describing both "likes" and "dislikes"

I picked up a bunch of shops that require listing/describing what I liked and what I disliked about the service I received. It's been a challenge to come up with dislikes on my last few reports, because the people that helped me were very pleasant and professional, and I really didn't dislike anything. I guess if I receive terrible service in the next ones I do, I'll have the same problem coming up with what I liked.

Yet the guidelines state that answers to both questions are required. Apparently, I can't just say, "There was nothing I disliked."

Has anyone ever been perplexed about what to answer for questions like this? I find it really frustrating and annoying as I am grasping for something to say.

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Edited 2 time(s). Last edit at 10/12/2022 08:47PM by shopnyc.

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Nit sure what type of shop these are. If store interactions perhaps you can dislike sales person not asking for and using your name, not making eye contact, if you give a clue as to type if shop you might get better replies.

I treat it like the "What are your weaknesses" question on a job interview: his brilliant smile blinded me; her friendly demeanor became annoying; etc.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

@OldmanJames wrote:

. . . if you give a clue as to type if shop you might get better replies.

These are phone shops where I have to ask the agent a number of questions and report on how they answered me. It's pretty hard to find things I disliked when they have given the correct answers, spoke clearly and not too quickly, and were very pleasant and professional. For some, I said I disliked how long I was on hold, but they really want to know about the service. Also, the calls can be very brief, so there's not even that much to go on. It's rather a challenge to provide the minimum number of sentences they want for likes and dislikes.

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Edited 1 time(s). Last edit at 10/12/2022 10:06PM by shopnyc.

For such as that, if there is really nothing that I can find negative about a situation, I very specifically explain why there was nothing I found negative.

How many legs does a dog have if you call the tail a leg?
"Four. Calling a tail a leg doesn't make it a leg."
-- Abraham Lincoln

Can you comment on the person and if they provided any information to you without you having to ask or if they were only reactive and only answered the questions you asked? Sometimes good service is the person anticipating what the customer is asking and trying to ADD more value without you having to pull teeth for all the information.

So if you call and ask "what are the hours" and someone says 9-6, well they answered the question. But the employee who says 9-6, but the best time to come is between 2-4 when we are less busy.

That example is going ABOVE and BEYOND.

I have often typed that I found nothing to dislike on this particular the interaction. I don't know what I would do if they didn't accept that.

For this type of scenario I have answered .... nothing specific as the employee met all expected standards or nothing specific as there was nothing negative that occured during during the interaction.

@Zek wrote:

For this type of scenario I have answered .... nothing specific as the employee met all expected standards or nothing specific as there was nothing negative that occured during during the interaction.

These are good - and similar to what I've always done before, but they seem to want me to pinpoint something. I think I will contact my scheduler and get clarification on that, though.

Edited 1 time(s). Last edit at 10/13/2022 05:45AM by shopnyc.

Great ideas, everybody. I actually was looking more for commiseration with my frustration, more than anything else - but the suggestions made are very good. Thanks!

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When reports require describing both "likes" and "dislikes"

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