Pushy car salesman

I had a phone shop to get the best price of a vehicle. The salesperson was extremely pushy about me coming in to the dealership. If it was real life I would have hung up on him it made me so uncomfortable. How do you describe that in your narrative? I have done a lot of phone shops of dealerships and best price and have never spoken with anyone so rude. He wouldn't even let me ask question he was interrupting so badly. Any suggestions on how to use the right adjectives I would appreciate.

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"The sales person was quite aggressive. For instance, he interrupted me so often that it was nearly impossible for me to ask a question. Had this not been an assignment (i.e., in a real life situation) I would have hung up. " This explains what you mean by "aggressive. It also sets a "real life" comparison/standard.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
You could potentially also say he had poor phone etiquette, or talked over you, but the comment by walesmaven is pretty good.
That is perfect. Thank you. I will see how I can change it up a little so it isn't word for word.
It depends on how they are trained and the expectations of the company. On one shop, I was called out for interrupting the salesperson, which I didn't even intend to do, but I was indeed trying to get a question in. The point was that sales people are frequently trained to get certain information into the interaction, and they will be graded down if they don't. They are also trained to push for that sale. I would report exactly what happened without the adjectives.

You may be seeing this negatively, but his or her boss may be saying, "Good job." On most of the sales type shops that I do, the guidelines are to let the salesperson lead the interaction. As to them pushing to get you in there, I generally go with "I am on travel with work and will get back with them when I get back in town." Travel with work means money to pay for that new car, so it generally works pretty well in shutting that particular push down.

How many legs does a dog have if you call the tail a leg?
"Four. Calling a tail a leg doesn't make it a leg."
-- Abraham Lincoln
Thanks, I am going to write about the positive things the salesperson did. The shop requires that you get the lowest price over the phone and he would not discuss it. So, I had to ask questions like what color vehicles did they have so I could narrow down a car to ask for the price. I understand they are trained certain ways, but other salesman can be very effective using other methods to get a customer in to the dealership like asking what features you like in the car or if you've had the opportunity to drive the car yourself. There is no reason to be rude and not let a potential customer ask simple questions. I appreciate the input. Sometimes it is good to step back from a shop and see how else to approach it.
That is exactly the problem he had poor phone etiquette. I try hard to remember that our job isn't to get people fired, but to help train them to do a their jobs better.
Unfortunately, with sales shops the clients seem to want the sales associates to push hard for the sale on the spot, even though customers do not like pushy salespeople.
Sometimes we have to be persistent too I guess. Maybe he had a strange opinion about what I was saying also.
@breestjon wrote:

That is exactly the problem he had poor phone etiquette. I try hard to remember that our job isn't to get people fired, but to help train them to do a their jobs better.
Do bear in mind the client isn't always the same as the business you're calling. If someone hired the MSC to find out what their competitor dealers are offering, they probably don't care how polite the salesman is. I don't know if that's the case here. But I find I get better reports with less stress if I keep the client's goals in mind instead of just acting like a real customer in the situation.

For example, the Samsung Flip and Fold shops really bothered me at first because they said the scenario was something like "Upgrading current customer interested in the Flip4." But if I walked in like that it's a devil to get all their questions answered. So I learned to open with "Hey, I wanted to see what the new hot phones are. Oh is that what you have?" And so on. The scenario was in my back pocket for getting their incentive answers, but Samsung doesn't care about their plans so I didn't try to act like someone who cares about their plans.

A car dealer never wants to give you their best price over the phone because they know you're immediately going to call someone else and leverage for a better one. If you're going to do these negotiation shops, I'd suggest taking a firm demeanor that says you're a serious buyer who doesn't want to waste time. In your scenario I might even hang up after saying "Here's my number. Call me if you want to answer my question." And if they don't, call back later and try for a different salesman or a different tact.
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