I know this has been discussed before, and fortunately, I've had fewer issues with it over the last couple of years (maybe because I generally stick to shops I do regularly and usually don't need to ask questions about).
In the past couple of weeks, I've had to email two schedulers (three emails in all, two different schedulers, two different MSCs) with either a question or a problem with a shop or a report. In all cases, the scheduler didn't answer the question I asked and/or acted like I was asking a stupid question and/or made a comment that led me to believe he/she didn't believe me about a problem.
In the first case, I received a reply that didn't answer my question and felt like a generic response rather than one to the specific question. It didn't help me at all. In the second, if they had actually read the email, they'd have seen the question was legitimate, due to ambiguous guidelines. In the last case, the scheduler misread my comments and replied to a problem I didn't have. When I responded, stating that I already knew what she had explained in her reply but that my issue related to another section of the report (which I had already stated in my first email), she gave me a really weird response that seemed to indicate that she didn't believe that I had the problem that I had had. .
I know how busy schedulers are. So to try to save them time from having to dig through long paragraphs in long emails to figure out the question or problem, I list my questions/issues, if more than one, in numbered format as separate line items, in as brief a form as possible. I thought that would help. But it didn't. I know I can be long-winded, but I am capable of stating a question or problem succinctly! LOL.
It's just frustrating to often have to go through another round of emails to re-explain the question or problem. It's more efficient to handle it the first time. Again, I know schedulers are very busy, but taking time the first time to read and understand a question saves time by not having to do it a second time!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.