How do you get access to a supervisor? I need to report a scheduler. Thanks

I would try going to the company's page and under the Contact Us section to see if you could find someone to contact there.

Which MSC?

Most schedulers are independent contractors like we are. That would be like reporting a shopper.

Their contract can be cancelled for just about any reason.

Depends on the MSC. Sometimes the MSC is large enough to have leadership staff (ie IPSOS) or sometimes the MSCs are very small and you need to go directly to the owner. You can contact any of these people through LinkedIn, or you can usually figure out their email addresses based on the scheduler's email address format.

@freshlybakedcookies wrote:

How do you get access to a supervisor? I need to report a scheduler. Thanks

With all the companies and shops available, you may just consider other opportunities.
What company is it?

@HonnyBrown wrote:

Most schedulers are independent contractors like we are. That would be like reporting a shopper.

When another shopper can go in behind you after you finish the shop and remove the money amounts from the shop so that you don't get paid and you don't get reimbursed then it would be equivalent to reporting a shopper.

Huh? I don't understand.

@Morledzep wrote:

@HonnyBrown wrote:

Most schedulers are independent contractors like we are. That would be like reporting a shopper.

When another shopper can go in behind you after you finish the shop and remove the money amounts from the shop so that you don't get paid and you don't get reimbursed then it would be equivalent to reporting a shopper.

@BusyBeeBuzzBuzzBuzz wrote:

Huh? I don't understand.

@Morledzep wrote:

@HonnyBrown wrote:

Most schedulers are independent contractors like we are. That would be like reporting a shopper.

When another shopper can go in behind you after you finish the shop and remove the money amounts from the shop so that you don't get paid and you don't get reimbursed then it would be equivalent to reporting a shopper.

It reads as if a scheduler edited (?) a shop so that this shopper did not get paid or a reimbursement.

Olympia,

That is exactly what happened. After a lot of fighting she rescheduled my shop with the money intact (base pay), told me to tell her when the shop was done and as soon as the shop was done I did as she asked and I told her. I got 10 out of 10 on the shop but I didn't get paid because she removed all the money.

What is the MSC or the scheduler's name?

RBG has two schedulers that many have had problems with. So much so that I, for one, no longer do their shops. Unfortunately, I happen to like the shops they have.

@wrosie wrote:

What is the MSC or the scheduler's name?

RBG has two schedulers that many have had problems with. So much so that I, for one, no longer do their shops. Unfortunately, I happen to like the shops they have.

It was Elise at RBG. I haven't done any work for RBG since then because all of the schedulers that work for them seem to be Nikki and Elise and I won't work with either one of them.

Even if you were able to report the situation to the head of the company, do you really think that it will do any good? I guess it's possible. But those two have been scheduling for that company for so long that I can't see anything really happening to them. I've been mistreated by then in the past, and I know longer work for them.

Email Renee DeSantis and clearly, without emotion, lay out what happened and ask why you are not being paid for the work you completed, pursuant to the contract you signed with them. Her email is rdesantis@realitybasedgroup.com. Suggested language below - good luck!

Renee,

On xx/xx/xxxx, I completed Project # according to all guidelines and submitted it by the due date. I was recruited to perform this project, in exchange for my Contractor Fee of $xx +$expenses. The shop report was graded a 10. Per Section 3 of the Independent Contractor agreement, payment for the successful completed shop is due on 4/10/23. However, when reviewing my completed, but unpaid, projects with RGB I notice that all compensation for this project has been changed to $0.

I'm reaching out today to secure your assistance rectifying this situation. Can we target this Friday, 3/17/23, as a due date for updating your payment system with the amount due to me on this project?

Please contact me at xxx-xxx-xxxx if a live conversation would be more expeditious.

Thunder,

Are you the shopper who posted Reality accepted an offer to complete work, but then terminated his/her contract due to an excessive fee? Whomever it was, it stuck in my memory as being an illogical reason to end a relationship. Obviously, the contractor saw an opportunity to profit AND the MSC had a need filled; the shopper's demand was accepted. It is STILL called business!

You are probably remembering correctly, Bob. They had a banking client for a while that needed the normal account opening inquiry in person without actually opening the account. It involved sitting down with the banker and talking about possibly opening a checking and savings account doing a full report on the process. This is pretty much run of the mill for many banking shops. They had three remote locations that were far from major population centers. I often did work in that area, and I was getting anywhere from $50 to $100 per location to do banks, gas stations, the restaurants, and retail in that region. They reached out to me and said they needed a shopper to do these three locations. I matter of fact they told them that I could do them for $75 each, which was right in the middle of what I normally got paid to do work in that area. They emailed back and said they couldn't do more than $25 per location. I politely told them that I appreciated them reaching out to me, but it just wasn't worth me doing it for that amount. They came back later and asked me if I could do it for 35 for location. I told them that I could go down to 60 per location. I explained that I had been receiving anywhere from 50 to $100 per location to do work in that area. I also told her that the banking clients tended to be at the higher end of that, and I had received up to $200 for banks at times. They agreed to that and assigned the locations. In the email that I received, Nikki told me "other companies are not paying that much, and you certainly aren't getting that much." So, she called me a liar. After I did the shops and got paid, I sent her an email back saying that I did not appreciate being called a liar. I attached my pay statements from other mystery shopping company showing exactly which locations I completed and exactly how much I had been paid. It showed that I was not lying. I certainly was getting paid between $50 and $100 per location in that region. I also had a couple of banks on there that paid $200 each. After she received that email, she emailed me back saying that they got in trouble for paying that much, and they no longer needed my services. I did not receive any kind of apology or mention of the fact that I was wrongly called a liar.

That banking client was back on the job board a couple of months later. Those three locations sat there for about 3 months and never got done again. Then the overall project ended for whatever reason. Either they lost the client or it was simply not renewed.

And honestly, I didn't mind being terminated. I did not appreciate being called a liar. I'm a professional, and I don't like to deal with people that treat shoppers like they are anything less than that. I think that when they saw that they were dealing with a professional that was not going to allow them to treat me like crap, they decided that they needed to deal with shoppers that were going to be more meek, weak, and accepting of unprofessional treatment.

@shopperbob wrote:

Thunder,

Are you the shopper who posted Reality accepted an offer to complete work, but then terminated his/her contract due to an excessive fee? Whomever it was, it stuck in my memory as being an illogical reason to end a relationship. Obviously, the contractor saw an opportunity to profit AND the MSC had a need filled; the shopper's demand was accepted. It is STILL called business!

thunderdeacon,

You got Nikki'd! Join the club.

for any inquiries/concerns regarding Reality Based Group - please contact rmyers@realitybasedgroup.com or help@realitybasedgroup.com. Thank you.

Edited 1 time(s). Last edit at 03/16/2023 07:45PM by RBGRobin.

@Morledzep wrote:

Olympia,

That is exactly what happened. After a lot of fighting she rescheduled my shop with the money intact (base pay), told me to tell her when the shop was done and as soon as the shop was done I did as she asked and I told her. I got 10 out of 10 on the shop but I didn't get paid because she removed all the money.

@Morledzep can you email me directly at rmyers@realitybasedgroup.com so I can get specific information about the shop in question and try to find out what happened?

@RBGRobin

Quotes from this thread:
1) "RBG has two schedulers that many have had problems with. So much so that I, for one, no longer do their shops. Unfortunately, I happen to like the shops they have."

2) "That is exactly what happened. After a lot of fighting she rescheduled my shop with the money intact (base pay), told me to tell her when the shop was done and as soon as the shop was done I did as she asked and I told her. I got 10 out of 10 on the shop but I didn't get paid because she removed all the money."

3) "You got Nikki'd! Join the club."

Robin it sounds like this isn't just a short term or one-issue problem. I mean when shoppers say they won't work with your company due to the behavior of your two schedulers, something BIG is wrong and that's what needs to be investigated. Shoppers' trust has been damaged and needs to be addressed before Nikki and Elise have done irreparable harm to RBG's reputation. I believe you need to find out what causes both of them to act like this to the shoppers. Why the animosity?



Edited 1 time(s). Last edit at 03/16/2023 08:28PM by stilllearning.

@RBGRobin wrote:

@Morledzep can you email me directly at rmyers@realitybasedgroup.com so I can get specific information about the shop in question and try to find out what happened?

Done..

In that Robin's name has entered the discussion, I will absolutely state that in the approx. 10 yrs. she was scheduling the steakhouses, I encountered not a shred less than prompt communication and an extension of courtesy. When I aged out of the bar visits, it was 65, I sent her a letter explaining I was a ballroom dancer, nationally competitive weightlifter and a 3 meter springboard diver; she did not hesitate to grant me a waiver. I have not the slightest doubt, she will handle this situation in an acceptable manner to all.

@shopperbob wrote:

In that Robin's name has entered the discussion, I will absolutely state that in the approx. 10 yrs. she was scheduling the steakhouses, I encountered not a shred less than prompt communication and an extension of courtesy. When I aged out of the bar visits, it was 65, I sent her a letter explaining I was a ballroom dancer, nationally competitive weightlifter and a 3 meter springboard diver; she did not hesitate to grant me a waiver. I have not the slightest doubt, she will handle this situation in an acceptable manner to all.

Bob, I've worked with Robin a lot over the years (more than 10 of them..), I've never ever had a problem with her. She has always treated me fairly.

Renaming Shopperbob to BuffShopperBob. *cue Rocky theme music*

If I understand from a previous thread, Nikki does the East Coast and someone else, possibly Robin, does the West. People that have the other scheduler couldn't understand why people in the East were/are having issues. This is what I gleaned from prior threads

Oh, yes!!!!! Come dance with me! I have had some experience with Nikki other than with RGB.. She is always prompt, pleasant, replies quickly and efficient. Elise as well!

@shopperbob wrote:

In that Robin's name has entered the discussion, I will absolutely state that in the approx. 10 yrs. she was scheduling the steakhouses, I encountered not a shred less than prompt communication and an extension of courtesy. When I aged out of the bar visits, it was 65, I sent her a letter explaining I was a ballroom dancer, nationally competitive weightlifter and a 3 meter springboard diver; she did not hesitate to grant me a waiver. I have not the slightest doubt, she will handle this situation in an acceptable manner to all.

Edited 1 time(s). Last edit at 03/18/2023 04:11AM by Madetoshop.

Glad to see it looks like something good will become of this problem mentioned in this thread.

On the other hand, I wish @shopperbob had the time to write a book of his many interesting experiences and things he has done throughout his life. The tidbits he shares reveal a lot of wisdom, knowledge, lessons and a full life.

What I don't understand is Robin has been on here for 7 years and must have seen the oodles of complaints about RBG's schedulers, the two specifically cited in this thread are mentioned, not favorably, a lot. Hence why I suggested going to executive management for visibility. And I'm sorry if that offends you, Robin, but this isn't a new issue, nor one that has been addressed after ample amount of time to do so. I hope you'll prove me wrong here - genuinely!