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a vital document can't be sent, because the scheduler's email box is full

June 18, 2011 12:43AM
the scheduler of a mystery shopping company just sent me an email requesting an additional image scan for my report. but when i sent an email back, i received a failure notice saying that her email box was full and couldn't accept any more emails. therefore, she didn't get her vital documents which i sent to her. she and the company that she works for has no phone number available so that i can call. not even on their website. the website has only one other email for info requests, so i sent emails to that email also.

what do you think?
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More About Schedulers
June 18, 2011 02:02AM
Sometimes you can google the company and come up with a phone number. But of course there may be nobody around over the weekend. I would forward back the email with the response that the mailbox was full because hopefully the scheduler will clear their mailbox or possibly it was just a fluke. Time to get a little creative in trying to get through to someone.
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June 18, 2011 02:35AM
Flash Wrote:
-------------------------------------------------------
> Sometimes you can google the company and come up
> with a phone number. But of course there may be
> nobody around over the weekend. I would forward
> back the email with the response that the mailbox
> was full because hopefully the scheduler will
> clear their mailbox or possibly it was just a
> fluke. Time to get a little creative in trying to
> get through to someone.

i had already googled the company, but they don't even have a phone number. i finally received an email for the scheduler's private email address, saying that windows wasn't working correctly. then i emailed her back at her private email saying that her mailbox was full.

several times in the past i've just googled the company and called them directly in a time-sensitive emergency. often, schedulers only give out private emails. in this case however, the company itself doesn't even offer a telephone number on their very own website.
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July 01, 2011 04:29AM
Man, you'd think they'd have some other web presence to use for their clients. Either that or the client login opens a great cornucopia of information we shoppers don't get to see.
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July 02, 2011 12:03AM
vince Wrote:
-------------------------------------------------------
> the scheduler of a mystery shopping company just
> sent me an email requesting an additional image
> scan for my report. but when i sent an email
> back, i received a failure notice saying that her
> email box was full and couldn't accept any more
> emails. therefore, she didn't get her vital
> documents which i sent to her. she and the
> company that she works for has no phone number
> available so that i can call. not even on their
> website. the website has only one other email for
> info requests, so i sent emails to that email
> also.
>
> what do you think?


Rule #1 of the MSC ... "It's always your fault, no matter what."
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