I rented a car in November for around town. It was Budget. I didn't take their Insurance as mine would cover it.
I was rear ended. I reported it to their necessary department and their local office where I rented the car.
They charged me $250 for additional days. I cancelled my card and reported fraudulent charges. They called me a month later claiming I had stolen their car.
After giving them the report number they backed off
Next, they tried to charge another $450 to the cancelled credit card. When they couldn't, they charged it off to a collection agency and dinged my credit.
Never once did they contact me. I disputed it with the agency and got a text from Budget thanking me for my business and to contact them to resolve this.
When did companies determine it was up to the customer to make things right? And a text message to contact them constitutes contacting the customer to resolve their issues?
I didn't contact them.
Edited 1 time(s). Last edit at 06/05/2023 12:35PM by wrosie.