I think Howard did the right thing. I also would have mentioned that I saw the same employee yell at another customer. I would NOT report in the third person because in this case he spoke to the manager, who probably will read the report. It's quite possible they have cameras and can verify a description of Howard.
I will be interested to see what the outcome is with the MSC.
PS often schedulers and help desks (if there is one) work 24/7 at home and are able to reply quickly. I would have shot them an email as soon as the incident happened, or used the contact feature on the website (if there is one), telling them in detail what happened and how you intend to write it up. It would have been better to do this right away and not after the report was submitted. Even the shortest turnaround is usually several hours.
Or they might have told you not to submit, or to reschedule.
Even if you can't contact them before submitting a report, they may be able to have the report edited if necessary. Some companies will send the report back to you for changes. Or you may have done everything correctly.
There should be instructions somewhere about what to do if you have a question about how to perform or enter the shop. When in doubt, ask the scheduler. They can find out, it may be a new issue or an easy answer.
Edited 3 time(s). Last edit at 06/06/2023 04:01PM by melg.