@hbbigdaddy wrote:
This is a dumb methodology by the MSC. They open themselves up to people being dishonest and saying the server recommended something when they didn't. If you penalize the shopper for an employee's lack of upselling, there will be shoppers who will say it was recommended when it was not.
The best approach is to tell the shopper to order if if not recommended and just document what the server did and did not do.
So dumb on the MSC part to allow this potential data flaw.
Or, conversely, if ordering both an appetizer and dessert is going to carry the shopper over reimbursement, they might say the server didn't recommend a dessert to stay under reimbursement, even if the server did offer it.@hbbigdaddy wrote:
This is a dumb methodology by the MSC. They open themselves up to people being dishonest and saying the server recommended something when they didn't. If you penalize the shopper for an employee's lack of upselling, there will be shoppers who will say it was recommended when it was not.
The best approach is to tell the shopper to order if if not recommended and just document what the server did and did not do.
So dumb on the MSC part to allow this potential data flaw.
@hbbigdaddy wrote:
This is a dumb methodology by the MSC. They open themselves up to people being dishonest and saying the server recommended something when they didn't. If you penalize the shopper for an employee's lack of upselling, there will be shoppers who will say it was recommended when it was not.
The best approach is to tell the shopper to order if if not recommended and just document what the server did and did not do.
So dumb on the MSC part to allow this potential data flaw.
Interesting. Now that you have to order the kitchen sink regardless, does the reimbursement have a fighting chance of covering it?@JimmyP wrote:
They changed this! It now says to give them a chance to offer one, but still order one if they do not.
@hbbigdaddy wrote:
This is a dumb methodology by the MSC. They open themselves up to people being dishonest and saying the server recommended something when they didn't. If you penalize the shopper for an employee's lack of upselling, there will be shoppers who will say it was recommended when it was not.
The best approach is to tell the shopper to order if if not recommended and just document what the server did and did not do.
So dumb on the MSC part to allow this potential data flaw.
@mjt9598 wrote:
They also changed it that you have to pay with a credit card. I had previously used a gift card.
@Rho* wrote:
Anyone else who doesn't enjoy steak, like ME, ever order a burger at Outback? Was it delicious?
@KokoBWare wrote:
Interesting. Now that you have to order the kitchen sink regardless, does the reimbursement have a fighting chance of covering it?@JimmyP wrote:
They changed this! It now says to give them a chance to offer one, but still order one if they do not.
@hbbigdaddy wrote:
This is a dumb methodology by the MSC. They open themselves up to people being dishonest and saying the server recommended something when they didn't. If you penalize the shopper for an employee's lack of upselling, there will be shoppers who will say it was recommended when it was not.
The best approach is to tell the shopper to order if if not recommended and just document what the server did and did not do.
So dumb on the MSC part to allow this potential data flaw.