Did a pick-up shop and scheduled it for 10/13/23 between 4:00-5:00 PM (placed the order 2 days prior to pick-up date). At 3:45 PM on the pick-up day I get a text stating my order has been pushed back to 5:00-6:00 PM. I'm a little irritated that they waited 15 minutes before the requested time to notify me. This area is near my work and not near my house, so now I have to wait around an extra hour. Then, 10 minutes after I receive the text, the manager calls and tells me only one employee showed up, so my order is pushed back ANOTHER DAY. So now I have to drive 18 miles each way to this location to pick up the order. There's a huge line and I had to wait 28 minutes before my groceries were brought out. They didn't substitute the out-of-stock items, they charged me for granola bars that I ordered but were not in the bag, and my eggs were cracked! This may be my last Kroger shop. It was so not worth the hassle. After deducting the out-of-stock items, my order came to $21.

Edited 1 time(s). Last edit at 10/14/2023 06:13PM by Phoebe70.

Phoebe's experience is why my interest in any pick-up assignment is zero. The old adage rings, in this situation, so true: "All that glitters is not gold."

According to a Kroger gal I met when she was 18, she will be retiring next yr., she either rarely or never is able to completely fill an order; my faulty memory.

What's God have to do with it? And hate is a very strong word.

(Just thought I'd add my 2 cents before the real Internet Police show up)

Guess I am lucky- what is described never happened to me. The worst thing that ever happened to me was not being given everything I ordered with mote that no substitutions possible which resulted in my paying the pick up fee as order was then below $35 and not getting items I wanted but which were there as I went back in the store after the pick up to see everything I wanted on the shelves. Other that that and perhaps 12 minute wait when the poor guy delivering the items had 2 large and I do mean LARGE orders in front of me. Other than that pick ups have been relatively easy and good to do.

@maverick1 wrote:

What's God have to do with it? And hate is a very strong word.

(Just thought I'd add my 2 cents before the real Internet Police show up)

You're right, hate is a strong word that I rarely use, however for Kroger I make an exception. This is not my first rodeo with Kroger. I've had many, many issues with them. Rotten produce, aisles clogged with employees's carts doing the pick-up (why don't they do this overnight, rather than during the busiest time of the day?), overpriced items, the Buy 5 Save 5 shenanigans. The worst thing about Kroger is that I literally have to stand in the store after I've been rung up and review my receipts and then waste even more time getting the price adjustment at the Customer Service desk. 8 out of 10 times something is not rung up correctly or my digital coupon didn't go through. Ironically, the wrong price is never, ever in the customer's favor. Hmmm....

I'm so sorry I offended you with "God." Please accept my apology, next time I will word it "Golly Gee Willikers, Kroger is not my favorite store in the whole wide world."

Edited 2 time(s). Last edit at 10/14/2023 10:37PM by Phoebe70.

Sorry you have such problems with Krogers. I love Krogers, love their reduced items..the prices are great and sale prices are good with digital coupons. Having lived in the NE and Florida where there are no Krogers gives me some comparison.

@OldmanJames wrote:

Sorry you have such problems with Krogers. I love Krogers, love their reduced items..the prices are great and sale prices are good with digital coupons. Having lived in the NE and Florida where there are no Krogers gives me some comparison.

Oddly enough, years ago I didn't mind Kroger at all. Items rarely rung up wrong, and if they did, they would give you the item for free, up to $5. They did away with that, probably because there's so many items now that don't ring up correctly. A few months ago they had a specific vitamin brand on sale "Buy one, get one free." It did not give me the second one for free...that's a $19.99 error benefiting them. I brought it up to Customer Service who gave me back the difference. They had the same sale last month, and guess what? The second one was still not ringing up as free.

The Kroger stores in my area are huge, selling clothing, shoes, large kitchen items, furniture...they even have a literal wine bar, wood-burning pizzeria and sushie bar. It's like Kroger has gotten "too big for their britches" and doesn't care about their shoppers. I know several elderly people that don't have smartphones, so they cannot access the coupons. Sure they can tell the cashiers to give them the coupon price, but it's a real hassle.

There was a short time at one of the stores that I regularly do the pickup shops at, where they had very few employees and they were calling people and postponing pickup shops by hours, though not days. So far I think the worst substitution I've got was salad bowls with iceberg lettuce, instead of the chopped salad in the bag that doesn't have any iceberg lettuce in it. But I got a refund and the chickens were happy, so it's not all bad. Other than that the worst substitution I ever got was nonfat yogurt for the whole milk yogurt that I ordered, I didn't accept that one at all.

I don't know about buying eggs on a pickup order, I have chickens, I haven't purchased eggs at a grocery store in almost 10 years. When I used to buy eggs in the grocery store, I don't think I would trust somebody else to pick them out because I picked out extra large eggs and I checked every single egg in every carton I bought before I bought it. I've seen those order pickers in the store getting eggs, they just grab a carton off the shelf and stick it in a bag, they don't look at the eggs at all. Any item that requires any kind of discretion or that you want a certain size or style, your best bet is going inside the store for it.

Even bad service is not going to get me to stop doing pick-up orders. But I definitely do understand the frustration.

Edited 1 time(s). Last edit at 10/15/2023 12:47AM by Morledzep.

@Phoebe70 wrote:

@maverick1 wrote:

What's God have to do with it? And hate is a very strong word.

(Just thought I'd add my 2 cents before the real Internet Police show up)

You're right, hate is a strong word that I rarely use, however for Kroger I make an exception. This is not my first rodeo with Kroger. I've had many, many issues with them. Rotten produce, aisles clogged with employees's carts doing the pick-up (why don't they do this overnight, rather than during the busiest time of the day?), overpriced items, the Buy 5 Save 5 shenanigans. The worst thing about Kroger is that I literally have to stand in the store after I've been rung up and review my receipts and then waste even more time getting the price adjustment at the Customer Service desk. 8 out of 10 times something is not rung up correctly or my digital coupon didn't go through. Ironically, the wrong price is never, ever in the customer's favor. Hmmm....

I'm so sorry I offended you with "God." Please accept my apology, next time I will word it "Golly Gee Willikers, Kroger is not my favorite store in the whole wide world."

Not offended in the least. I was just trying to have some fun before some other sole brought up religion...

Now with that out of the way, can we get back to sex and politics?

Did a pick up at a Krogers today-great experience! loved it

Edited 1 time(s). Last edit at 10/15/2023 04:49PM by SueW70.

Years ago, I did a pick up shop at Best Buy. While standing in the long, long line where people also return stuff they don't want, I thought how stupid is this? I could have walked into the aisle where the thing was that I wanted, picked it up, gone to the cashier where there was no line at all and been out in a quarter of the time that it took to wait in line. Other than desperately needing a mystery shop, or an item that is not kept in stock, I don't understand why anybody would ever even do this.

Edited 1 time(s). Last edit at 10/15/2023 05:19PM by sestrahelena.

I agree that there is no value or convenience with a pickup shop that you have to enter the store to pickup.
But this is not the case with grocery pickup shops -- it is all curb-side pickup and I love it.
There are huge stores and warehouse clubs that I avoid going in if curb-side is available.

I like the pickup shops. With the Kroger shop, you are supposed to check the bagged items before you drive away. Once I didn't (in this case it was a competitor). They gave me half of my order and half belonged to someone else! I drove back and we swapped bags. Now I always check. I was able to get three competitor pickups this round, so I can get items that Kroger normally doesn't carry. I'm glad no one near me takes my Walmart, I have good luck with that store's pickup, their fulfillment has been 100% so far. Sometimes I do have to wait 10 minutes instead of 1 minute like Kroger. Walmart brings the items out in baskets instead of bagged so you can see what they forgot if you keep the order list on hand. Knock on wood it goes as smoothly again this month. Last month there was an order that Kroger pushed back by an hour (I did not wait for the alert that the order was ready) due to a down computer. I try to avoid ordering the 5 or 6 item bundles on pickup, I am always afraid there will be one missing and so full price. There is plenty to order without going there. I've had some funny buy one get one situations (buy one, get four). I hear I'm not alone on that. What irked me most was that when you think you are ordering a pound of some produce, the order taker can give you just one piece so you come out under the max.

Edited 3 time(s). Last edit at 11/01/2023 07:34PM by melg.

Could you maybe have canceled the order and rescheduled it on your shop log? Just asking..since it wasn’t your fault I’m sure your scheduler wouldn’t have held it against you and counted it against your shop rating.