Panda Express Marked Down for Not Showing Up "Exactly on Time"
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Is this really necessary? Why post just to insult someone?
@Threemom wrote:
Sorry, but it seems like this could apply to a lot of things.
@johnb974 wrote:
I guess I don't really pay that much attention…
Fair enough. I can’t really delete it now since it’s quoted elsewhere.
I just read the PE guidelines and it says, "exact pick-up time" as stated in your confirmation email.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
I do tons of these Panda online orders shops. I order from the parking lot and walk in exactly at the promised time. The only time that I walk in earlier is when I get the text saying it's ready.
So do I, TMH1. I always order from a nearby parking lot and then walk in at the exact promised pick-up time. However, I did not have access to my email yesterday and could not receive the quoted pick-up time. I got a text 5 minutes after placing my order that said my order was ready and I should get it while it was fresh and hot. So I went inside and picked up my order. This is the feedback I got from the editor: "For future reports, please enter at the time scheduled when placing the order." So, I guess the order ready text is irrelevant for my future shops.
BTW, the order confirmation screen P/U time, text P/U time, and emailed P/U time were each different times.
BTW, the order confirmation screen P/U time, text P/U time, and emailed P/U time were each different times.
@AZwolfman
Just ask the project manager if you don't want to believe us. I have an email stating orders can be picked up when the text is received even if that is prior to the "system-generated" promised time.
I just document exactly what happens. I tell them my promised time was 12 minutes after my order time. Then i tell them i got a text XXX minutes after my order time and entered at that time. It has never been a problem. I even verified it with the project manager. Because many people do not document exactly what happened, that can cause issues and that is why the editors err on the side of caution.
One visit I had i heard the manager telling the person to stop scanning things were ready. It was almost like they were cheating the system to make it look like they prepared things quicker than they actually were.
I will put that it bothers me to tell me something is ready when it is not even if it's still faster than the promised time. If i'm expecting something at 12:10 and you tell me it's ready at 12:05 and I show up and wait until 12:08, that is nice you beat the original time...but why did you tell me that it was ready when it really was not? I take their grade from a 5 to a 4 they do that.
Just ask the project manager if you don't want to believe us. I have an email stating orders can be picked up when the text is received even if that is prior to the "system-generated" promised time.
I just document exactly what happens. I tell them my promised time was 12 minutes after my order time. Then i tell them i got a text XXX minutes after my order time and entered at that time. It has never been a problem. I even verified it with the project manager. Because many people do not document exactly what happened, that can cause issues and that is why the editors err on the side of caution.
One visit I had i heard the manager telling the person to stop scanning things were ready. It was almost like they were cheating the system to make it look like they prepared things quicker than they actually were.
I will put that it bothers me to tell me something is ready when it is not even if it's still faster than the promised time. If i'm expecting something at 12:10 and you tell me it's ready at 12:05 and I show up and wait until 12:08, that is nice you beat the original time...but why did you tell me that it was ready when it really was not? I take their grade from a 5 to a 4 they do that.
@AZwolfman wrote:
So do I, TMH1. I always order from a nearby parking lot and then walk in at the exact promised pick-up time. However, I did not have access to my email yesterday and could not receive the quoted pick-up time. I got a text 5 minutes after placing my order that said my order was ready and I should get it while it was fresh and hot. So I went inside and picked up my order. This is the feedback I got from the editor: "For future reports, please enter at the time scheduled when placing the order." So, I guess the order ready text is irrelevant for my future shops.
BTW, the order confirmation screen P/U time, text P/U time, and emailed P/U time were each different times.
I assume you use the app to place the order right? Doesn't the app give you the quoted time after you placed the order as well? If I remember correctly the quoted time will always be the earliest time available or the time you pick you would want to pick up.
No, I use the website to order from the Firefox browser on my phone. And yes, it does give me the quoted time on the confirmation page after I place the order. However that time is usually off a few minutes from the quoted pickup time in the email.
Their system is whacky. The app (i use) gives a later time than the email confirmation that gets sent. It's usually 2-3 minutes off (unless you are ordering for a specified time in the future).
I use the time on the email and not the app. Then i enter if i get a text ahead of time and document all of it.
@AZwolfman....any specific reason you want to do mobile order vs using the app? How do you get your points or do you not care about the rewards? Online order in the app automatically provides you the points when completing the order.
I use the time on the email and not the app. Then i enter if i get a text ahead of time and document all of it.
@AZwolfman....any specific reason you want to do mobile order vs using the app? How do you get your points or do you not care about the rewards? Online order in the app automatically provides you the points when completing the order.
The app confirmation may state a pickup time of 12:08, but the email confirmation states 12:06. I always enter the location using the email time since I'm sending a screenshot of the email as my receipt and it's the only "time" the editor sees. I've gotten texts stating my food is ready ahead of schedule, but I still enter at the scheduled time so i can answer "yes" to the question of entering exactly at my scheduled time. Which means less typing for me,
not having to explain why I went in sooner.
not having to explain why I went in sooner.
Websites are generally designed for browsers and work better than most apps. Browser does not get screwed up by automatic smartphone system "upgrades" such as often happens to apps. I would also rather have one browser on my phone that takes me anywhere instead of installing a bunch of different apps for each destination. My phone has enough bloat from the carrier; I don't need more to clutter my phone. I don't need a different car to take me to each job, so why should I need a different app for each job? Just my take.@hbbigdaddy wrote:
@AZwolfman....any specific reason you want to do mobile order vs using the app? How do you get your points or do you not care about the rewards? Online order in the app automatically provides you the points when completing the order.
I hear you with the amount of apps...but i cannot think of any other assignments that I do that require an online order. So 1 app to do these shops does not bother me.
@a-scho...i will write 1-2 sentences if that means I can enter 5 minutes earlier. If i get the text 1-2 minutes before the email confirmation time, then I agree with you. But considering most of my orders are ready in HALF the time (standard 12 minutes later on email), I will gladly enter after 6 minutes and move on with a couple of sentences.
@a-scho...i will write 1-2 sentences if that means I can enter 5 minutes earlier. If i get the text 1-2 minutes before the email confirmation time, then I agree with you. But considering most of my orders are ready in HALF the time (standard 12 minutes later on email), I will gladly enter after 6 minutes and move on with a couple of sentences.
BTW, the website does give me the points, but the points are useless since I cannot redeem them on a shop. There are always so many Panda shops available that I have no desire to eat Panda on my own time.
I explained that I went into the restaurant after receiving the text even though it was earlier than the promised time in the confirmation email/receipt, but the editor told me to "For future reports, please enter at the time scheduled when placing the order." So I guess I just have to sit in the car and wait the extra 6 minutes or so while my order sits in th pickup area
I explained that I went into the restaurant after receiving the text even though it was earlier than the promised time in the confirmation email/receipt, but the editor told me to "For future reports, please enter at the time scheduled when placing the order." So I guess I just have to sit in the car and wait the extra 6 minutes or so while my order sits in th pickup area
It doesn't matter if you use the website or the panda app, the time they quote is 2 - 3 minutes earlier than the time that comes in the email confirmation. And it says clearly in the guidelines to enter at the time the email confirmation shows.
Edited 1 time(s). Last edit at 04/06/2024 07:40PM by Morledzep.
Edited 1 time(s). Last edit at 04/06/2024 07:40PM by Morledzep.
@AZwolfman and @Morledzep
I don't care what the guidelines say in regards to this issue. I have email confirmation from the project manager because I asked directly about it. I was told that if i get a text confirm letting me know the order is ready before the promised time in the confirm email, I can go in. I just need to document this in the notes. If you don't want to ask yourself and want to sit there for another 5-6 minutes, I cannot help you. If you are worried about it, just ask. I really don't care what an editor says. The project manager has more power than the editor. I am extremely comfortable going in with the text notification and documenting this. It appears others on this topic are as well. As a shopper, you need to do what you feel comfortable with. i asked and received the answer, so I go with that.
I don't care what the guidelines say in regards to this issue. I have email confirmation from the project manager because I asked directly about it. I was told that if i get a text confirm letting me know the order is ready before the promised time in the confirm email, I can go in. I just need to document this in the notes. If you don't want to ask yourself and want to sit there for another 5-6 minutes, I cannot help you. If you are worried about it, just ask. I really don't care what an editor says. The project manager has more power than the editor. I am extremely comfortable going in with the text notification and documenting this. It appears others on this topic are as well. As a shopper, you need to do what you feel comfortable with. i asked and received the answer, so I go with that.
hb, we got one of those text messages the last time too. Like less than 2 minutes after we placed the order. But the food wasn't ready, wasn't even started. And they made us wait while they cooked the food that we ordered, LONG past the pick up time in the confirmation email. We put it all in the narrative, and we got paid.
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