Wells Fargo Account opening

@Susan L. wrote:

They are NOT supposed to investigate, look up the account records, balances, other accounts, etc., or try to resolve the complaint.

That could very well be true, but out of all the unauthorized account and sales tactic complaints I've done, it's been about 35/65 between the banker just logging the complaint vs. trying to play Inspector Clouseau. It rarely happens with the other two scenarios because I'm not accusing a Wells Fargo employee of any nefarious behavior; I'm only complaining about ATMs and appointment scheduling, and there's not much fact-gathering to be had there.

I did an in-branch unauthorized account last year (before the verbiage change) where I told the banker the account had been opened "by somebody" without my permission - not even hinting that it was an employee who did it. She took great umbrage at that and went so far as to print out the account opening details, which included a copy of my signature captured on the pin pad from that day, and compared it to the signature on my driver's license (which she had in front of her.) I no longer do any complaint shops at that branch just to avoid having to interact with her.

So yeah, theoretically, they aren't *supposed* to investigate, but the vast majority of them do to some extent. I think the ones who don't either don't want to deal with it or realize it's a mystery shop from the very beginning and, therefore, a waste of their time.

If your path dictates you walk through hell, do it as though you own the place. -unknown

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

I am curious about the experience others have had about the phone call complaints other than the service calls which I am comfortable with. Are the other scenarios on the phone bringing up guilt issues and grilling?

@drDoggie, That's why I rarely do the complaint shops. The design is faulty. The bank doesn't enforce their procedures by disciplining their bankers to stop them from "investigating," which can lead to outing the shopper. And carrying out the shop according to the guidelines may embarrass the shopper and potentially endanger their primary accounts.

I just got an email survey from the branch I did a service call to yesterday. This is the first time that has happened. Have others gotten these? I have done dozens of these calls and have never received a survey afterwards.

I’ve never received a survey, but the guy the other day mentioned a survey. That was the first time it was ever mentioned during a shop. Maybe Wells Fargo is pushing surveys now.

If your path dictates you walk through hell, do it as though you own the place. -unknown

Never open an account where you have defaulted on their credit cards. Even if they send you a 1099 C to forgive your debt or it's past the statute of limitations where they cannot sue you for the debt, they can still take money from your account. The courts have ruled you have not made the account whole, and you still own them the money. They can take the money from your account with them.

I had a bank send me a 1099 C and told me, even though the debt is past the statute of limitations, and they cannot sue me for the debt, they still expected me to pay off the debt.

Edited 3 time(s). Last edit at 04/20/2024 05:47PM by johnb974.

Gee, imagine that. A bank expecting you to PAY WHAT YOU OWE. Such a novel concept.

You’ve posted on enough threads about your numerous ways of gaming every system that’s out there. Go climb back under your rock and let the rest of us go about our business.

If your path dictates you walk through hell, do it as though you own the place. -unknown

@drdoggie00 wrote:

Gee, imagine that. A bank expecting you to PAY WHAT YOU OWE. Such a novel concept.

You’ve posted on enough threads about your numerous ways of gaming every system that’s out there. Go climb back under your rock and let the rest of us go about our business.

I tell people about their rights. I don't want any mystery shopper opening an account to see the bank take their money, even if the debt is forgiven.

Edited 1 time(s). Last edit at 04/19/2024 09:01PM by johnb974.

John, This type of post is not about mystery shopping so it does not belong on this forum. This forum is for posts related to mystery shops and the mystery shop companies. You are really stretching the meaning of related to mystery shopping. I am pretty sure you will see the relevance but to me it is about as relevant as if I started posting recipes because mystery shops are done at food stores.

People do bank shops opening accounts. I am telling them what can happen if they have gotten a 1099 C from that bank. They may think the bank cannot touch thier account and that's not true. I'm warning them what could happen.

Love "statute of lamentation". Is that like a legally required grieving period?

Have synthesizers, will travel...

@CoolMusic wrote:

Love "statute of lamentation". Is that like a legally required grieving period?

It's like the famous "Statue of Limitation," which stands tall and proud in New York Harbor.

I thought it was John's word lamenting every time he cannot figure out how to cheat the businesses he deals with out of paying his bills including the government.

A troll or not a troll? That is not the question. It doesn't matter.

I toggled John over a year ago and have tried hard not to respond to any of his posts. I fail sometimes but I am trying. I suspect he is trolling much of the time but, in the end, it doesn't truly matter.

Website glitch. Multiple posts.

Edited 1 time(s). Last edit at 04/21/2024 02:13AM by BusyBeeBuzzBuzzBuzz.

@sandyf wrote:

I thought it was John's word lamenting every time he cannot figure out how to cheat the businesses he deals with out of paying his bills including the government.

I'm doing what the rich and Corporations do. Make the tax code work for you. I have not cheated anyone. I just don't laydown and allow them to walk over me.

I hate to say this but I am pretty sure you mentioned somewhere that you declared bankruptcy once at least. Had I been one of the people you owed money to but did not pay because you declared bankruptcy for whatever reason, good or bad, I certainly would feel cheated out of my money. That is not just you but anyone who owed me money but did not pay me back I would feel.cheated out of my money. I am not talking family or friends not paying me back but people who bought or borrowed from.my business if I had one and who I did not know.personally.

@sandyf wrote:

I hate to say this but I am pretty sure you mentioned somewhere that you declared bankruptcy once at least. Had I been one of the people you owed money to but did not pay because you declared bankruptcy for whatever reason, good or bad, I certainly would feel cheated out of my money. That is not just you but anyone who owed me money but did not pay me back I would feel.cheated out of my money. I am not talking family or friends not paying me back but people who bought or borrowed from.my business if I had one and who I did not know.personally.

I never filed for bankruptcy, couldn't afford it. You're not a bank worth billions, charging 29% interest. Many people go into debt over changes in life circumstances. Loss of imcome, medical meeds of a family member. Both happened to me.
What do you fo if the person has no way to pay back?

Edited 1 time(s). Last edit at 04/21/2024 04:06PM by johnb974.

Sorry, only registered users may post in this forum.

Click here to login

Wells Fargo Account opening

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine