After this one is done, no more "pick a web site and buy something" shops from the Big Eye. I hate this shop on so many levels.
FTOYWDK...what you do is pick a vendor. In my case it was (making up the name) ACME. You place an order with ACME...documenting all the steps. The package comes in, you photograph the hell out of it. Then you initiate a return...documenting the steps. Once the return is processed and you get your money back, you document that as well. I'm on the last step.
The problem is that ACME uses a website technology that was from like 2004...and the guy who designed it was probably born in 2004 as well. There was no return form on the website. So documenting it means that I had to save a .pdf of my letter begging them to accept my return. They didn't e-mail me when the package shipped, or when it arrived. You basically have to stay on top of them the entire way.
So I hate the labor involved. What I also hate is the survey that asks no questions about, "What could ACME do to make their site better?" Its truly one of those shops that I cannot fathom it delivering any actionable intelligence for the company.