1. Forums
  2. Mystery Shopping Discussion

5 Guys Burgers removed from campaign

May 20, 2024 09:54PM
So I just found out that I have been removed from the Five Guys mystery shopping campaign due to most likely having been made as a shopper in one of the restaurants. I have never told anybody at any of their locations that I was a mystery shopper, and I don't behave like a mystery shopper - just a regular customer who really likes burgers and fries. I have done a few dozen of them over the course of a year or more and I'm wondering if exceeded my limit ???? or could it possibly be because the client's mad at me for having rescheduled too many times. It's not a terrible disappointment because I probably shouldn't be eating this many burgers and fries anyway, but I'm just curious if this has happened to anybody else.

Edited 1 time(s). Last edit at 05/20/2024 09:55PM by digikiss.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Five Guys
May 20, 2024 10:44PM
I was temporarily removed last year or maybe the year before. But have had a difficult time getting any at my price ever since. I figured the MSC wanted them done for less, and removed me so the schedulers would have to find someone cheaper. Lol. Even if they didn't. That's what happened.

Lady Marius
Canadian Mystery Shopper
Reply
May 20, 2024 11:25PM
Same exact thing happened to me, too. Still kicked out.
Reply
May 20, 2024 11:34PM
I've been blocked from one particular location where I was apparently identified as a mystery shopper, but never from all of them. That seems a bit extreme.
Reply
May 21, 2024 12:41AM
I've been banned from a certain cell phone shop. I was told because I was outed as a shopper. I can understand banning me from the one shop, but not all of them. It seems like someone at this MSC likes banning people. Maybe they are trying to get back at the MSC.
Reply
May 21, 2024 07:49AM
Call the MSC. They're generally very good at communications when you get the USA offices and helpful. They may let you back in.
Reply
May 21, 2024 09:53AM
I was just banned from a particular type of shop because I contacted the scheduler to reschedule....first time I rescheduled after doing that shop for nine years. Now, I see that location just sitting there on the board, hard to fill I guess. Oh well. Life goes on.

Edited 1 time(s). Last edit at 05/21/2024 10:57PM by BarefootBliss.
Reply
May 21, 2024 01:10PM
deleted
Moderator Note:

Post deleted for naming MSC (even with just initials) when Client named in title. Feel free to remove violation and then re-post.

Reply
May 21, 2024 01:29PM
Sounds like the work of Nikki or Elise!
@BarefootBliss wrote:

I was just banned from a particular type of shop because I contacted the scheduler to reschedule....first time I rescheduled after doing that shop for 7 years. Now, I see that location just sitting there on the board, hard to fill I guess. Oh well. Life goes on.
Reply
May 21, 2024 02:56PM
@Cassiespark wrote:

Sounds like the work of Nikki or Elise!
@BarefootBliss wrote:

I was just banned from a particular type of shop because I contacted the scheduler to reschedule....first time I rescheduled after doing that shop for 7 years. Now, I see that location just sitting there on the board, hard to fill I guess. Oh well. Life goes on.

Elise just rescheduled a shop for me that I accidently scheduled for the wrong day. She did so quickly, and with a friendly vibe. No issues, or snark in any way.
Reply
May 21, 2024 03:15PM
deleted
Moderator Note:

Post deleted for naming MSC (even with just initials), when Client named in title. Feel free to remove violation and re-post.

Reply
May 21, 2024 03:44PM
They will all just stop appearing on your board. When I asked the Help Desk they told me that it was temperary and they would reappear after a month or two and they did

Lady Marius
Canadian Mystery Shopper
Reply
May 21, 2024 10:55PM
You should be able to reschedule a 5 Guys shop with the current MSC at least once by yourself.
Reply
May 22, 2024 01:08AM
The problem is that Five Guys will get the date and time of your visit from the report and actually pull the video footage to determine who the shopper is. I’ve heard this over and over again about Five Guys. Seems like it defeats the purpose of mystery shopping, but Five Guys are also the ones who want to know why you didn’t rate all their employees as “highly enthusiastic.”
Reply
May 22, 2024 05:37AM
@digikiss wrote:

So I just found out that I have been removed from the Five Guys mystery shopping campaign due to most likely having been made as a shopper in one of the restaurants. I have never told anybody at any of their locations that I was a mystery shopper, and I don't behave like a mystery shopper - just a regular customer who really likes burgers and fries. I have done a few dozen of them over the course of a year or more and I'm wondering if exceeded my limit ???? or could it possibly be because the client's mad at me for having rescheduled too many times. It's not a terrible disappointment because I probably shouldn't be eating this many burgers and fries anyway, but I'm just curious if this has happened to anybody else.

Thats weird....

Five guys is one of those shops that doesn't make you act like a mystery shopper. You're not taking pictures of your food deconstructed and laid out in front of you, you're not counting the number of ice cream cakes in the freezer (I'm looking at you Baskin Robbins), you're not asking obtuse questions to test the knowledge of the guy behind the counter.

Hate to say it but it sounds like its an administrative issue because unless you're not policing your actions in the store, you shouldn't be identified as a shopper.
Reply
May 24, 2024 01:23PM
Early on in the Five Guys shop when I hastily went through the qualifying questions I answered the medical condition yes. They were removed temporarily, for about a week I believe.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Reply
May 26, 2024 03:08AM
Interesting. I've done FG for 2+ years now, many of them. Never ever had a problem. I notice today that the one closest to me is no longer on the list not just fr this week, but for the next month. There's (3) of them I do monthly and this was one of them. The others are still up.

I remember reading some time ago here that FG corporate makes the staff watch video footage if there's a negative report and, well, a week ago I had no choice but to blast the fries. I wonder if something happened related to that. OR is staff getting smart and if they know a shopper isn't an easy-perfect, do they "identify" him and get him kicked off. Oh well. Funny part is this one routinely gets bonused with the lowest fee I've seen in months is $22.00. I guess not for me. There was times I did it for 18 only because it was so close.

Edited 1 time(s). Last edit at 05/26/2024 10:52AM by BabyBooey19.
Reply
May 27, 2024 03:32AM
The company gives the time and receipt price so all 5 Guys managers have to do is look up the video and see who are which is ridiculous. They know who all the shoppers are and they share with other local managers.
Reply
May 29, 2024 01:08PM
I was also removed from Five Guys shops. The MSC rep said the manager identified me as a shop. My idea is that I completed too many shops.
Reply
May 29, 2024 01:13PM
The shops appear on the board, but when you try to schedule them, it says they are not available
Reply
May 29, 2024 05:07PM
@Guitarzan wrote:

The shops appear on the board, but when you try to schedule them, it says they are not available

I had the same thing happen. My feeling is the company has someone just banning shoppers just becaise they can. There is no reason to ban anyone from all the shops because you were outted from one.
Reply
May 29, 2024 05:13PM
@johnb974 wrote:

@Guitarzan wrote:

The shops appear on the board, but when you try to schedule them, it says they are not available

I had the same thing happen. My feeling is the company has someone just banning shoppers just becaise they can. There is no reason to ban anyone from all the shops because you were outted from one.

So you have been banned from 2 different companies now?!
You do realize Guitarzan isn't referring to IPSOS, don't you?
Reply
May 29, 2024 05:16PM
@viv0412 wrote:

@johnb974 wrote:

@Guitarzan wrote:

The shops appear on the board, but when you try to schedule them, it says they are not available

I had the same thing happen. My feeling is the company has someone just banning shoppers just becaise they can. There is no reason to ban anyone from all the shops because you were outted from one.

So you have been banned from 2 different companies now?!
You do realize Guitarzan isn't referring to IPSOS, don't you?

You could have someone working for 2 MSC.
Reply
May 29, 2024 11:44PM
What is guitarzan? Also haven't done 5 Guys for a long time because of the ban-are they still with the power one?
Reply
May 30, 2024 01:59AM
Scroll up, guitarzan is a poster's screen name.

And what's power one? If its a reference to the MSC, it hasn't changed in years.

If you've been banned scroll back or search. Many people have been reinstated after asking. I'm one of them
Reply
June 02, 2024 12:54AM
@Cassiespark wrote:

Sounds like the work of Nikki or Elise!
@BarefootBliss wrote:

I was just banned from a particular type of shop because I contacted the scheduler to reschedule....first time I rescheduled after doing that shop for 7 years. Now, I see that location just sitting there on the board, hard to fill I guess. Oh well. Life goes on.

Niiki and Elise are great. They responded to emails right away and were helpful!

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~
Reply
June 16, 2024 12:44AM
Their shopper support is fantastic!
Reply
June 16, 2024 06:03AM
I was apparently removed from the 5 Guys program and their fast food chicken restaurant 7 years ago. Even after asking, they never told me why. For a while, I actually thought they had just stopped doing them because i couldn't see any on the board. I only ever shopped 1 location, but several times over the course of the 5 years prior. None of my experiences were ever really bad, maybe a "No" here and there but nothing serious. I don't recall cancelling any. Interestingly, I was still able to do the hedgehog client up until they lost them last year, so I'm still stumped.
Reply
Sorry, only registered users may post in this forum.

Click here to login