Yes, its a shame what they did to this program. The client switched MSCs. The new MSC is charging the same rate to the client per the contract obtained through FOIA, so the new MSC is doing nothing more than increasing their profit by paying so little. Using the app actually isn't awful, but the new MSC is constantly changing the survey. They don't seem to know how to read the receipts, so they just keep adding strange new questions, such as upload a picture of the receipt and then upload a second picture of just the bottom of the receipt (thats redundant, they should just train their "editors" how to look at pictures). You enter the price paid twice. You now have to enter the weight of the package (although there it is RIGHT on the receipt!). They get the shop fee sort of correct towards the end of the month where they add a $5 bonus, but then they have their offshore employees calling and emailing and texting to beg people to do these shops. And they have them call from a spoofed number so it looks like its coming from VA. Its all so terribly unnecessary and cheesy.
They have absolutely broken it.