So true!!
I just did a couple of Walmart jobs for another company (thankfully paid by the hour - only way I would do one these days) and the incompetence at some are mind boggling.
I literally asked to speak to the "hardware manager" the girl doing returns had such a blank expression that I knew she didn't even know what I was asking. She asks an obvious higher ranking person who was headed into the locked office who then gave me a withering glance (the who the heck are you and leave me alone look) and said she would call someone (I could overhear that neither of them knew who was in charge of hardware - turns out there is only one person for about 4-5 depts.).
A few minutes later I can overhear her on the walkie and she is like ... " Can "somebody" come up to CS to help a customer with hardware". OMG, really??
Of course 5 minutes later nobody has shown (why would they?) and I tell the clueless girl I am heading to the Hardware dept. in case anyone shows up.
Once there I stopped an employee stocking goods, asked if he could page the dept. manager and he pointed at someone coming my way. Done, and done.
PS - I think they have done away with the vendor log, nobody references it anymore or even knows what one is.
======================
I imagine at a Walmart you may be signing a vendor log, waiting in line at customer service, standing around waiting for a manager or department head, waiting while they radio someone, waiting while they look for the display in the back, etc. At a gas station, just announce yourself to anyone and get going.[/quote]