How would you handle this one or would you handle it differently?

So you sign up for a couple shops two weeks before they are to be done. They are scheduled to be completed on a Sunday.
The day before, Saturday, you wake up and learn that the National Weather Service
has issued a dangerous snow storm alert for the area for Saturday night through Monday.
Several inches of snow predicted.
You right away contact the only contact info you have for the MSC, which is an email address. The shops were self-assigned, no scheduler.
You offer to reschedule for that same day ahead of the storm, or after Monday.
No response. Apparently no one at that MSC works at all over the weekends, even though they have shops scheduled over weekends.
On Monday, you get an angry email for cancelling.
You forward your message that was sent on Saturday morning - and no comment.
Nothing. Silence.
You aren't banned, you continue to receive emails of upcoming shops.
If they are so concerned about this type of situation, why don't they have someone available to contact on weekends?

Life was passing like a hand waving from a train I wanted to be on

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If the roads are going to be dangerous, I'd do what you did.

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer
I would have handled it the way you did. Their unresponsiveness is not your problem.
I agree with you Bliss. Read the below for my experience with two such situations.

It was approx. 15 yrs. ago. I phoned a small MSC to request I shop a day before a forecast of snow; it was granted. Dec. of 2023, I requested the same of a large National company; I was denied. I remained home and four days later reassigned the work for an extra $40. That worked for me!
Mystery shopping company = MSC.

@shroudedtraveller wrote:

MSC- Mystery Shopping Canada?
I'm glad your request was granted Bob - but the big difference was that for you, they actually picked up the phone.

This MSC apparently goes completely silent for two days out of every week, then gets mad at the shopper for their surprise.

My only point was what could have been done differently? nothing I can see if they aren't taking any messages until days later.

Life was passing like a hand waving from a train I wanted to be on
Barefoot Bliss: One thought for the future--when scheduling out several days in advance, stay informed about potential weather impacts (the Weather Channel website, for one, offers 10-day lookaheads and more detailed 48-hour forecasts). And if you have a weekend assignment, plan on contacting the MSC on Friday if the situation is dicey to reschedule or ask for a weekend contact number/email. Less stress!
I've pretty much decided to no longer schedule any winter shops for that MSC, farther in advance than one or two days. Some of the locations are remote, so they can pay a bonus if they want someone to risk in advance.

Life was passing like a hand waving from a train I wanted to be on


Edited 1 time(s). Last edit at 03/16/2025 11:51PM by BarefootBliss.
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