I signed up via Presto for a $50 Shell shop but didn’t realize I’d need to get the LOA BEFORE accepting the shop. Once I got into the report, I couldn’t access the LOA unless I checked in at the location which is 50 miles from home. I read in the guidelines though, that I could use a printed or a digital LOA. When I mentioned this to my friend Cease, she said she always is required a printed LOA when she completes the same shops.
So I emailed the contact for the Shell shops.
The response team emailed back and said, “Thanks for reaching out. Shell is requesting that we are as paperless as possible so you are permitted to use the electronic LOA during these visits.”

What a relief! I hope other companies follow in suit!

I hadn't noticed that. It could have been added recently. The last ones I printed did not have a QR code, like a blue brand does. Do they have it now? I find a lot of emloyees like to get the letter onto their phones that way.

@sestrahelena wrote:

I hadn't noticed that. It could have been added recently. The last ones I printed did not have a QR code, like a blue brand does. Do they have it now? I find a lot of emloyees like to get the letter onto their phones that way.

I’ll be doing the shop on Monday/Tuesday along with 8 blue night audits I snagged for $75 each with a round trip of 548 miles, so I’ll let you know when I’m finished.
I may have to grab 2 pizza places at $25 each, just so I have something to eat while I’m working so hard lol.

I will still print LOAs. I don't like the idea of exposing my phone to other people, and it's faster.

@CoolMusic wrote:

I will still print LOAs. I don't like the idea of exposing my phone to other people, and it's faster.

Me as well, I personally feel it is more professional. (not looking to argue with those who disagree with that).

I did a station (not Shell) where they insisted on a printed LOA, even though the switch to digital had been made more than a year ago. I was polite as heck and did everything I could, even having them call the manager, but it ended up as a refusal, and I got half fee. I actually had some old printed LOAs with me, but I guess I was starting to feel a bit irked, and the last thing I wanted was for them to start arguing they were dated two years ago, and then I end up looking like the bad guy. Now I keep a couple of printed up-to-date LOAs with me.

Edited 1 time(s). Last edit at 03/23/2025 02:32PM by mystery2me.

We're still transitioning to the new year.. I finally printed out the new BP LOAs for the car a couple days ago. Only one that isn't currently in the car for this year is Valero.. We did a bunch of condensing of our mess and found we could eliminate a folder entirely if we didn't bother with Valero. So when and if we decide to do Valero shops we'll have to print some.

I only use printed LOAs, I don't offer digital copies. As much as I hate paper waste, I'm far more bothered by folks touching my devices.

I don’t let them touch my phone. I show them the digital (blue) LOA from out of arm's reach and extend the offer to scan the QR code to have a copy of their own. It's funny when they try to scan it with the register's UPC scanner. I kindly explain that they need to use a phone. They're learning.

Edited 1 time(s). Last edit at 03/24/2025 12:05AM by sestrahelena.

@misspocos75 wrote:

I signed up via Presto for a $50 Shell shop but didn’t realize I’d need to get the LOA BEFORE accepting the shop. Once I got into the report, I couldn’t access the LOA unless I checked in at the location which is 50 miles from home.

If you need a paper copy in the future, you can print it from a laptop or desktop without having checked in at the location.

My son ran out of LOAs today and showed the LOA on his tablet. The thing is, he has copies in the folder in his car, but his car has a flat tire that won't get replaced for another couple days. So I did a Chevron and he did 4 well bonused Shells with only 3 LOAs.

As promised, I am sharing the results of my use of the digital LOA,

When I arrived at the location, I noticed that the canopy was a different brand, along with the store logo, but after I pulled underneath the pumps, the buttons where you select the type of gas, still says Shell. So I went ahead and performed the first part of the shop as if it was still a Shell location. I returned to my car and put on the orange vest and went back into the store. As it turns out, after I introduced myself, I learned that the location is no longer sponsored by Shell and that even the business name changed to a different brand all together.

The digital LOA on my phone worked excellently, I had taken a screenshot of the LOA and put it in a new album in my photos and then hid the photos that I wouldn’t want an employee to see (like the instructions) in the case that he/she accidentally closes out the LOA screenshot. Not once did the employee ask to see a printed copy and even the manager was present, and was just fine with the digital LOA.

I guess I’m not as particular as so many others who have commented on this forum about letting someone else touch your phone. I would never let a young child or toddler touch my phone, but an adult who is standing right in front of me, with the phone on the counter and they are just zooming in so they can see what the wording is, is not a problem for me, since I didn’t have any other apps open. When preforming merchandising audits with other companies, our LOA is on our phone, within the audit, and that is how we show the LOA and our digital badge, so this isn’t any different.

I submitted the shop stating that I could not perform the shop because the location was no longer a Shell location.

Don't forget to fight them for the purchase reimbursements. Unless something has changed recently, they will not reimburse for "closed" locations until you notice it and put up a stink.

@sestrahelena wrote:

Don't forget to fight them for the purchase reimbursements. Unless something has changed recently, they will not reimburse for "closed" locations until you notice it and put up a stink.

Good to know, thank you.
At the end of the report, it asked how many gallons I purchased, but didn’t ask how much I spent at the pump or how much I spent inside.