Did you witness or experience any exceptional acts of customer service during your visit today?

Well? Did you?

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No, did you???

This is usually a no unless something is extraordinary. Just doing your job and smiling isn't going above and beyond the basics.

I think of fast food where someone offers to take your trash (when finished) or offer to get you a refill. That is going beyond the basic job duties. Also, could be carrying a tray of food for an elderly person or maybe a mom with young kids who has her hands full.

Once, when I was at a McDonalds doing a job, it asked this question. The woman doing home work with her grandson left a large bag of change somewhere. I was sitting there for at least 20 minutes when one of the staff members came and found her and gave her the change back. He said, I was hoping you would still be here.

That was probably the only time I would say I witnessed anything.

I did witness a worker giving a person coming in asking to do "some work" for food (said he used to work at one of these restaurants) , anyway she said he could have her shift meal.

I see them often, but never during shops!

No, never.

Rarely and chalk it up to timing.
I seek it out and look for it.

I think I've only had two experiences that deserved a yes on this type of question in the past year.

One was a server that played darts with us at an amusement center who made a winning shot for me.

The other was a car wash cashier who ran out to my car with the receipt I requested when it was negative outside. The printer outside was frozen so they had to go way out of their way to grab it and get it to me.

Edited 1 time(s). Last edit at 04/27/2025 01:27AM by zezima1.

leaving a fast casual restaurant an employee flagged me down a few steps beyond the front door. I was so busy talking to a friend I walked out without my purse.

"...exceptional acts?"

I'm amazed at how many times there are "defects" in customer service; no fork provided, incorrect topping, missing ingredient, etc., etc.

I'd say it's about 20-30% of the time that I find such "defects." It's a good thing these people don't work in healthcare with such a high defect rate. Then again, that's why Dr Oz says that medical costs are so high, in part, due to procedures that need to be corrected. What a waste.

For you people who don't work on your own cars like I do, how often do you have to take your car back because it wasn't fixed right?

@maverick1 wrote:

"...exceptional acts?"

I'm amazed at how many times there are "defects" in customer service; no fork provided, incorrect topping, missing ingredient, etc., etc.

I'd say it's about 20-30% of the time that I find such "defects." It's a good thing these people don't work in healthcare with such a high defect rate. Then again, that's why Dr Oz says that medical costs are so high, in part, due to procedures that need to be corrected. What a waste.

For you people who don't work on your own cars like I do, how often do you have to take your car back because it wasn't fixed right?

My partner's entire family works in healthcare. If only you knew how bad it was. At least in FL, NE, or NC where they work.

I get my primary visits and procedures during trips to Mexico these days due to how expensive, slow, and incompetent healthcare is in the states. I keep a catastrophic insurance plan just in case though.

@zezima1 wrote:

@maverick1 wrote:

"...exceptional acts?"

I'm amazed at how many times there are "defects" in customer service; no fork provided, incorrect topping, missing ingredient, etc., etc.

I'd say it's about 20-30% of the time that I find such "defects." It's a good thing these people don't work in healthcare with such a high defect rate. Then again, that's why Dr Oz says that medical costs are so high, in part, due to procedures that need to be corrected. What a waste.

For you people who don't work on your own cars like I do, how often do you have to take your car back because it wasn't fixed right?

My partner's entire family works in healthcare. If only you knew how bad it was. At least in FL, NE, or NC where they work.

I get my primary visits and procedures during trips to Mexico these days due to how expensive, slow, and incompetent healthcare is in the states. I keep a catastrophic insurance plan just in case though.

You can't just say that without citing an example or two. No names.

@maverick1 wrote:

@zezima1 wrote:

@maverick1 wrote:

"...exceptional acts?"

I'm amazed at how many times there are "defects" in customer service; no fork provided, incorrect topping, missing ingredient, etc., etc.

I'd say it's about 20-30% of the time that I find such "defects." It's a good thing these people don't work in healthcare with such a high defect rate. Then again, that's why Dr Oz says that medical costs are so high, in part, due to procedures that need to be corrected. What a waste.

For you people who don't work on your own cars like I do, how often do you have to take your car back because it wasn't fixed right?

My partner's entire family works in healthcare. If only you knew how bad it was. At least in FL, NE, or NC where they work.

I get my primary visits and procedures during trips to Mexico these days due to how expensive, slow, and incompetent healthcare is in the states. I keep a catastrophic insurance plan just in case though.

You can't just say that without citing an example or two. No names.

The largest hospital in a county South of Tampa has dangerously high patient staff ratios bordering on negligence. Several doctors ordering unnecessary procedures for the extra money.

A hospital in the largest city in Nebraska hired their sixth vice president whose first action was to fire several department heads and have the remaining ones pick up the slack. Burnout was high enough as is. The department head we work with is now the head of 5 unrelated specialty clinics. A surgeon and doctor who works in our department just quit over this move. We're using this one as an excuse to move and to stop working in a hospital setting.

Yes, but in a bad way. I walked into a fast food chicken place and the cashier (young female) just stood there looking at me. She didn't say a word- no "Hello", "welcome to... ", or "Is this for here?".. I toyed with the idea of seeing how long it would take her to speak but gave in and gave her my order.. She did not thank me, either. LOL

@ShopperGirly wrote:

Yes, but in a bad way. I walked into a fast food chicken place and the cashier (young female) just stood there looking at me. She didn't say a word- no "Hello", "welcome to... ", or "Is this for here?".. I toyed with the idea of seeing how long it would take her to speak but gave in and gave her my order.. She did not thank me, either. LOL

I think we can rule out Chick-Fil-A..."my pleasure." Right?

I've never seen shops for insurers or health providers.....and I can only imagine how that would turn out.

After just having had a bunch of most excellent dental work done outside the US in 2025, I am very likely to never have any more dental work done in the US, but for cleanings or emergency work and I'm crossing my fingers for no emergencies and will try to have cleanings done with any major work. In other words, the less time I spend in the dental chair in the US, the better.

@ShopperGirly wrote:

Yes, but in a bad way. I walked into a fast food chicken place and the cashier (young female) just stood there looking at me. She didn't say a word- no "Hello", "welcome to... ", or "Is this for here?".. I toyed with the idea of seeing how long it would take her to speak but gave in and gave her my order.. She did not thank me, either. LOL

Not on a shop. But I have walked up to a counter at a fast food place to order and waited for someone to offer to talk to me. I even had an employee come to the counter but not ask if they could help me. They didn't speak and neither did I. I also walked out, without ordering. (I'm a @#$%& in real life).

@ShopperGirly wrote:

Yes, but in a bad way. I walked into a fast food chicken place and the cashier (young female) just stood there looking at me. She didn't say a word- no "Hello", "welcome to... ", or "Is this for here?".. I toyed with the idea of seeing how long it would take her to speak but gave in and gave her my order.. She did not thank me, either. LOL

Oh, I had this at the deli counter in a grocery store! I did stare back at her blankly for a bit and then said, "Hi?" Just in case it was a shy and awkward young woman. Nope, just rude. I walked off after she didn't respond and heard her giggling with a friend behind the counter. They were playing some sort of game. Unfortunately for her, I was too. But, mine was going to expose hers to her boss.

I have noted two, total, witnessed during shops. One was a young male cashier who multitasked in a way that I found exceptional. He dealt with a difficult person who was trying to run over him while not interrupting the attention being given to the current customer. The ease with which he pulled this off made me think he's often exceptional and I was happy to see it.
The other was a fast food dining shop where they managed a pretty simple complaint. The thing that elevated it was a manager proactively coming to the table to assure satisfaction. You expect that in a nicer restaurant, not so much in this setting. So, noted.

@ShopperGirly
I've had the person at the till, just look at me expectantly. If I'm not mystery shopping, I just go ahead and speak first, and it doesn't affect how I feel about the service.

But on mystery shops I've tried to wait them out to get a greeting. It seems like a long awkward moment lol

Teaching kids to count is fine, but teaching kids what counts is best.
Bob Talbert

Edited 1 time(s). Last edit at 05/01/2025 12:00PM by prince.

I was in a many men burger joint in the middle of the city when a pack of rowdy teenagers came in and proceeded to have a peanut fight before leaving. The calm and efficiency in which every employee available came and swept inside and the sidewalk outside was particularly impressive and no one was complaining just taking care of what needed taking care of.

Never clicked yes but never saw that. Why should they though? They get paid peanuts.

Edited 1 time(s). Last edit at 05/02/2025 10:37PM by hksh1.

In the past, I clicked yes on occasion at the many men burger place when a manager or other employee would check on me and other guests at tables...that was and still is very rare for that establishment. To that point, I clicked yes again recently when the manager was the order presenter and brought each food order to guests in the dining room rather than call their number and make them come to the counter. I know those are minor things, but they are out of the ordinary and above and beyond what's expected.

Edited 1 time(s). Last edit at 05/05/2025 08:57PM by soonerself.

I’m sure I’ve checked ‘yes’ at least a few times. One was at an Asian food restaurant where the employee reacted exceptionally well towards Karen.

Fun, Money Savings, Money Making -DustyzDealz Dot Com

Edited 1 time(s). Last edit at 05/05/2025 11:05PM by DT.

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