Possible MS tip off, a story
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I don't think I've ever shopped someone who needed to be fired.
It seems unconscionable to ask him to fire someone without a name!
It seems unconscionable to ask him to fire someone without a name!
Teaching kids to count is fine, but teaching kids what counts is best.
Bob Talbert
Bob Talbert
I did a bar shop where my report could have gotten the bartender fired. But i saw her working there about 3 months later.
When a female bartender all but drops her top while fishing for tips....I just reported what happened.
And she was much more reserved when i saw her again.
When a female bartender all but drops her top while fishing for tips....I just reported what happened.
And she was much more reserved when i saw her again.
I might have gotten a couple of people fired. I reported that he picked up the cash I left on the counter and put it in his back pocket. Another time, a cashier at Starbucks left all the money on top of the POS. The stack got relatively high, and then it all disappeared. I've also reported bartenders serving alcohol to underage patrons.
Not my circus - Not my monkeys @(*.*)@
~Polish Proverb~
~Polish Proverb~
Those TGI Fridays shops from a while back were brutal. You had to watch the bartender and make sure they asked for IDs then if they failed to ID you, ask for a manager and hand them the pass/fail letter.
I watched the manager fire one bartender on the spot who burst into tears and started crying about how she couldn't feed her kids. Luckily she didn't blame me or really acknowledge me in any way but it was one of the worst experiences I've ever had from shopping.
If anything though, it really put it in perspective to me that these reports are used to hire, fire, reward and punish and it's our job to be as honest and objective as possible so that the company has the tools to do what it needs to do.
I watched the manager fire one bartender on the spot who burst into tears and started crying about how she couldn't feed her kids. Luckily she didn't blame me or really acknowledge me in any way but it was one of the worst experiences I've ever had from shopping.
If anything though, it really put it in perspective to me that these reports are used to hire, fire, reward and punish and it's our job to be as honest and objective as possible so that the company has the tools to do what it needs to do.
I was confronted at a grocery store by a leasing agent who blamed me for her getting fired. All I did was wait for the leasing agent assisting me to return with stuff she printed off. The other two agents in the office were talking, and one complained about how the mystery shopper was due any day. The person she was talking to told her to shut up, that I could be the shopper. She said "Oh, my God." look how she is dressed. Mind you, I could hear what was being said. The leasing agent who was helping me apologized profusely. She started asking me questions, and she asked me how I had heard about them. I mentioned I was an Operations Manager for Nike across the street, and my husband worked for FedEx. Since we both worked long hours, we wanted something close to our work. FedEx headquarters were next door, and Nike had a massive facility across the street.
My response to her about getting her fired, "If I remember correctly, it was you who would not shut up about how you evaded the mystery shopper and were making fun of me for wearing jeans and a t-shirt. So, perhaps think before you speak next time." This was a luxury apartment, and I was asked to dress down.
My response to her about getting her fired, "If I remember correctly, it was you who would not shut up about how you evaded the mystery shopper and were making fun of me for wearing jeans and a t-shirt. So, perhaps think before you speak next time." This was a luxury apartment, and I was asked to dress down.
I may have gotten a USPS employee moved away from a customer-facing role, at least. I had multiple interactions with him and he was awful every single time. I did a bunch of shops (for the previous MSC) and it went from him always being at the counter to him never there. Haven't seen him since. The jerk refused to mail my package unless I told him precisely what was inside and it a was standard shipping scenario, not hazmat. He had no right. I feel like those shops I did were a public service because I have watched long-overdue changes being implemented.
So maybe people have been written up and possibly fired, I try not to think about that and just say what happened.
So maybe people have been written up and possibly fired, I try not to think about that and just say what happened.
Dino---last year I shopped a town house that had a base price of one million dollars before add ons such as the elevator between all 4 floors. As I was saying 'Bye' to the sales agent serious customers walked in. Jeans and a t-shirt would have been an upgrade to the worn out things he was wearing. That agent certainly got herself fired for talking about a potential customer.
One time I had a creepy post office employee. He looked at me funny and said something cringy along the lines of “you may like to lick but tape works better. No more licking for you’
I felt super uncomfortable and put it in my report.
I felt super uncomfortable and put it in my report.
@Swimgirl123 wrote:
One time I had a creepy post office employee. He looked at me funny and said something cringy along the lines of “you may like to lick but tape works better. No more licking for you’
I felt super uncomfortable and put it in my report.
__________
UM, WOW, and ewwww. I got creeped out just reading that.
Maybe? Usually I’m as generous as I can be, even while noting “defects” (like, if service takes longer than guidelines but they’re obviously very busy or understaffed or a manager is training someone new, I’ll note that). But I did a Five guys shop once where an employee was repeatedly (and loudly) cursing and also used the “r” word during conversation with his co-workers. I made note of it in the report. I don’t care if they’re having conversations, but the r word is what tipped me over the edge.
The next time I was in the employees weren’t talking that way anymore…but I’m not sure about that particular employee.
Edited 1 time(s). Last edit at 05/19/2025 12:20AM by mysterioso412.
The next time I was in the employees weren’t talking that way anymore…but I’m not sure about that particular employee.
Edited 1 time(s). Last edit at 05/19/2025 12:20AM by mysterioso412.
Um..what's the r word?
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The more I learn about people...the more I like my dog..
Mark Twain
The more I learn about people...the more I like my dog..
Mark Twain
Thank you..I hadn't thought in that direction..despicable
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The more I learn about people...the more I like my dog..
Mark Twain
The more I learn about people...the more I like my dog..
Mark Twain
Well, I don't believe that a single family owned restaurant, not part of a chain, would be mystery shopped. It's possible that the owner (or someone above the store manager in the food chain) might get a phone call from an acquaintance or a friend, demanding that someone be fired because they perceived that they were treated badly, when they probably weren't. There seem to be a lot of folks lately that seem to think they have the power to get folks fired for even the smallest perceived slight.
The restaurant we were eating at was not being shopped.
The gentleman seated next us worked for a different business and that's what he was referring to.
I think a lot of this new crank culture started during the days of that reality show, you know the one...lol "you're fired!"
The gentleman seated next us worked for a different business and that's what he was referring to.
I think a lot of this new crank culture started during the days of that reality show, you know the one...lol "you're fired!"
@MSMaven wrote:
Those TGI Fridays shops from a while back were brutal. You had to watch the bartender and make sure they asked for IDs then if they failed to ID you, ask for a manager and hand them the pass/fail letter.
I watched the manager fire one bartender on the spot who burst into tears and started crying about how she couldn't feed her kids. Luckily she didn't blame me or really acknowledge me in any way but it was one of the worst experiences I've ever had from shopping.
If anything though, it really put it in perspective to me that these reports are used to hire, fire, reward and punish and it's our job to be as honest and objective as possible so that the company has the tools to do what it needs to do.
I have almost the exact same story. I felt awful because the server was excellent besides not asking for my ID. I was 27 or 28 and my guest was 34, and this was a "sit at the bar" shop, and most people who do that aren't going to be underage.
I was a Friday's manager and had to fire a very good bartender for failing to ID a secret shopper 
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