Raising Cane's: MSC swap alert

@ShopperGirly
Yes, when it gets cold it turns into something else.

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Yes, you can still say FOR HERE but they can still hit to go on the register by mistake.

Or the kitchen staff can put it in a box even though the kitchen ticket says FOR HERE

Mistakes do happen, especially if they get busy and some of the orders back to back are the same..

Edited 1 time(s). Last edit at 07/14/2025 12:31PM by Isaiah4031a.

If I were given a box, I would note the duration. Then, I would ask them to please put it in a basket for me. Then, I would note the duration. The good thing with this report is that there is ample room for a narrative to explain what occurred.

Please don't feed the MSF trolls!

Feeding the MSF trolls bread or other human food is detrimental to their health and the environment. It can lead to malnutrition, disease, and behavioral problems in trolls, as well as water pollution and the spread of pests. Trolls are capable of finding their own food sources and don't require human assistance.

I would not do that. I would simply document what happened. I feel like that action screams shopper. I would take a photo that clearly shows that I am sitting at a table with the food for dine in.

@paniconmon wrote:

If I were given a box, I would note the duration. Then, I would ask them to please put it in a basket for me. Then, I would note the duration. The good thing with this report is that there is ample room for a narrative to explain what occurred.

That's a valid point. It's a peculiar behavior and would make me appear as a shopper. Maybe the MSC can clarify how to proceed with the dilemma Isaiah4031a mentioned.

If it happened spontaneously to me in the moment, I would hedge on both sides of the coin, though. I would attempt to complete the shop, as intended.

Yes, document what happened. Don't try to change things to "fit" the scenario. If they truly want to challenge it, they can go to video like the former chicken finger msc would do. maybe not all clients have video like the too many men burger place though

My first (and maybe last) chicken finger with the new MSC was something that was out of the ordinary. I'm not going to put it in here because they would know who I am, but what happened doesn't "fit" into their expectations for the dine in shop.

I like the full reimburse and the $5 pay, but I think the report is longer and requires much more narrative. I don't care if the person is unique. if they are enthusiastic or energetic I have no problem giving them credit in the report for that.

I'm in general agreement. I've had the Panda shops get accepted when this occurs.

I'm curious, though, if this has happened to anyone yet with this MSC.

@SBP wrote:

They’re chicken tenders. You can get them at the grocery store and truck stops for less.

My homemade ones are much better and less expensive.

Overdone concept. These places come and go quickly.

@paniconmon wrote:

I'm in general agreement. I've had the Panda shops get accepted when this occurs.

I'm curious, though, if this has happened to anyone yet with this MSC.

I had a Cane's shop from the new MSC last week. They were bagging up all orders, even for dine-in, saying they were out of clean trays. So, I took a picture of my food right after opening the box and made sure to mention what happened in the report. I'm still waiting for the shop to be approved. I don't think it will be an issue, especially with my receipt showing it was for dine-in to begin with.

This chain has been around for nearly 30 years. Looks like a typical fast food shop but I have never had a uniqueness question.

I'm also still waiting for a shop to be approved. My guess is there is some sort of review criteria that is not consistent or understood by the MSC reviewers as multiple shoppers are reporting delays in approvals. I found this does not happen on other shops by the same MSC. They normally have a two-day turn around.

@maverick1

new client for MSC with quite a few locations and multiple scenarios. If they did not increase resources to handle this new workload, it will take them longer to approve.

And we now know they are backpeddling over the BJs gift cards, too.

...

Edited 1 time(s). Last edit at 07/15/2025 12:58AM by Isaiah4031a.

@gigishopper wrote:

I would not do that. I would simply document what happened. I feel like that action screams shopper. I would take a photo that clearly shows that I am sitting at a table with the food for dine in.

[/quote]

I would do the same thing..

I will not say anything to the order taker..

Edited 1 time(s). Last edit at 07/15/2025 01:03AM by Isaiah4031a.

@maverick1 wrote:

I'm also still waiting for a shop to be approved. My guess is there is some sort of review criteria that is not consistent or understood by the MSC reviewers as multiple shoppers are reporting delays in approvals. I found this does not happen on other shops by the same MSC. They normally have a two-day turn around.

I did a Cane's shop last Tuesday and haven't heard back about it. Other shops with the same MSC were approved in the usual 2-3 days as you mentioned. I have one more Cane's shop tonight and will expect a longer turnaround time on that as well as the MSC gets used to working with their new client.

Mine got approved after roughly one week.

my Sassie listings went back two days ago and I got e-mail about Canes today. But I discovered it an hour after it went to all shoppers. Too late((((

Shopping Eastern Pennsylvania since 2009

It got reviewed. Apparently, the type of drink purchased was questioned by the reviewer internally. The requirements did not specify the drink.

@jp43209 wrote:

@maverick1 wrote:

I'm also still waiting for a shop to be approved. My guess is there is some sort of review criteria that is not consistent or understood by the MSC reviewers as multiple shoppers are reporting delays in approvals. I found this does not happen on other shops by the same MSC. They normally have a two-day turn around.
I did a Cane's shop last Tuesday and haven't heard back about it. Other shops with the same MSC were approved in the usual 2-3 days as you mentioned. I have one more Cane's shop tonight and will expect a longer turnaround time on that as well as the MSC gets used to working with their new client.

@maverick1 wrote:

It got reviewed. Apparently, the type of drink purchased was questioned by the reviewer internally. The requirements did not specify the drink.

Yes, I had a similar note showing up on mine as well today. I had asked for a large fountain drink, but apparently they want us to get the regular size. I assumed by no modifications allowed they meant the food portion of the Box Combo. They did say not to get a bottled drink or bottled water, but as far as I know, Cane's doesn't sell that to begin with. I made sure on my shop tonight to just get a regular size drink.

I noticed a few negative comments about doing the shop for $0 pay in this thread. If shoppers would refuse to do shops for no money, the client would have to pay in order for his business to be shopped. I will not work for free.

"...clap for the wolfman..."

@AZwolfman wrote:

I noticed a few negative comments about doing the shop for $0 pay in this thread. If shoppers would refuse to do shops for no money, the client would have to pay in order for his business to be shopped. I will not work for free.

I work for fried chicken bodily parts, mixed with other yummy goodness.

@paniconmon wrote:

I work for fried chicken bodily parts, mixed with other yummy goodness.

Hmmm.... I could probably use you for a handyman at my house. How much chicken to you charge to replace 13 screens on a 2-story house?

@AZwolfman wrote:

@paniconmon wrote:

I work for fried chicken bodily parts, mixed with other yummy goodness.
Hmmm.... I could probably use you for a handyman at my house. How much chicken to you charge to replace 13 screens on a 2-story house?

I'm not a handyman nor a full-time mystery shopper in NV. YMMV.

I did a shop last Friday July 11th and as of Sat the 19th is has been graded yet.

@AZwolfman wrote:

I noticed a few negative comments about doing the shop for $0 pay in this thread. If shoppers would refuse to do shops for no money, the client would have to pay in order for his business to be shopped. I will not work for free.

Hunh? There was a payment involved.

@AZwolfman wrote:

I noticed a few negative comments about doing the shop for $0 pay in this thread. If shoppers would refuse to do shops for no money, the client would have to pay in order for his business to be shopped. I will not work for free.

You are mistaken. There was a fee plus reimbursement.

@Jusa wrote:

@AZwolfman wrote:

I noticed a few negative comments about doing the shop for $0 pay in this thread. If shoppers would refuse to do shops for no money, the client would have to pay in order for his business to be shopped. I will not work for free.

You are mistaken. There was a fee plus reimbursement.

Not mistaken, here is a post from page 1:
@drdoggie00 wrote:

I guess that's a slight improvement over the $0 pay.

I had one of the dine in shops today. Went with a friend who is a picky eater and it was her first time at one. I have only been to one in another state a few years ago. Neither of us had any complaints about the chicken or the fries, although she wished they had Ranch dipping sauce. I still don't get the uniqueness or fun criteria. There aren't any more on the boards, doubt they will have trouble finding people to take them. I'm worried that I accepted a lemonade which I did not realize was a modification. I explained that I went to the soda fountain to add ice tea.

Edited 1 time(s). Last edit at 07/21/2025 05:34AM by melg.

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Raising Cane's: MSC swap alert

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