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eCommerce Study Wave 7 online order and pick up at a grocery store

August 08, 2025 09:32PM
Has anyone else had a problem with editing? I submitted a shop on 7/14/25 and it still has not been edited. I've reached out several times to IPSOS about it and have gotten the same reply each time:

Thank you for reaching out. Your survey has been received and is in the queue for the editing team. Our teams are currently working through high volumes, and we apologize for any delay. Please continue to monitor your email for any communication from the editing team regarding your survey.
Thanks for contacting the iShopFor Ipsos Shopper Support Team!

Edited 1 time(s). Last edit at 08/08/2025 09:33PM by jlux.
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More About Grocery Store Mystery Shopping
August 08, 2025 10:45PM
I've been waiting for almost a month for this to be edited. I contacted them, and they said they apologize for the wait.

Shopping Arkansas, Louisiana, & Mississippi.
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August 08, 2025 11:50PM
The one I completed on 7/16 was finally approved on 8/1 and paid on 8/4. I am still waiting on one completed 7/23 to be shown as "received" and paid.
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August 08, 2025 11:56PM
@gigishopper wrote:

The one I completed on 7/16 was finally approved on 8/1 and paid on 8/4. I am still waiting on one completed 7/23 to be shown as "received" and paid.

My 1st was completed on 7/19 so that gives me hope.
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August 14, 2025 07:10PM
So, they approved the 2 I did a few days ago, but my 4 previous ones are still just showing "complete" and have not been processed. Even the one from July 19. Sheesh.
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August 14, 2025 07:21PM
Mine is from June 14th.
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August 14, 2025 07:33PM
When I read of the Ipsos problem situations, it confirms my decision to sever our relationship was correct for me. At this stage in my life, I avoid aggravation as much as possible.

I do understand that some shoppers have a financial need and that there are others for whom the company is desirable.
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August 14, 2025 08:09PM
I haven't had a problem with IPSOS for a long time. I'm pretty sure this is just some kind of oversight, but so far I haven't been able to get anyone to investigate it. I keep getting a standard reply. I messaged support again today and waiting for a reply.
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August 15, 2025 12:35AM
Instead of emailing the general support mailbox its probably time email Diane Paone or Carey Medina directly. Your project is held up somewhere and you'll need an actual person with experience to fix it. A month for editing isn't normal...even in their current state of being very behind.

They all have the same email format - firstname.lastname@ipsos.com

Hope they can help you.

@jlux wrote:

I haven't had a problem with IPSOS for a long time. I'm pretty sure this is just some kind of oversight, but so far I haven't been able to get anyone to investigate it. I keep getting a standard reply. I messaged support again today and waiting for a reply.
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August 15, 2025 01:45AM
The eCommerce shops took a long time to edit and review. The M gas station shops likewise.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
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August 15, 2025 03:07AM
@shopperbob wrote:

When I read of the Ipsos problem situations, it confirms my decision to sever our relationship was correct for me. At this stage in my life, I avoid aggravation as much as possible.

I do understand that some shoppers have a financial need and that there are others for whom the company is desirable.

I'm fine waiting for my pay. I'm getting $50 per shop (all but 1 of the 6 shops I did were $35 reimbursement plus $15 pay and I spent around $50 in groceries delivered to my home). I'm not hurting for money, but free groceries are good.
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August 15, 2025 12:59PM
Jusa comments--.....free groceries are good.

Bob agrees--Unfortunately for me, none of the shoppers with information concerning free gas, free food and/or free entertainment have ever been willing to share with me the specifics as to how I could avail myself of such hand-outs. MSCs have always required me to work for what I received.
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August 15, 2025 01:34PM
I completed 4 of these on 7/19 that have not been reviewed and I completed 2 on 8/7, I just had an 8/7 report sent back to be for clarification. Wonder why they are reviewing the new ones first?
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August 15, 2025 01:51PM
Im still waiting for my 7/23 to show as received. I wonder if they are reviewing them, but not marking as received until they receive payment from the client to pay us. The shop was not difficult, however, the slow approval time makes me hesitant to do more.
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August 15, 2025 02:47PM
Me too.
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August 15, 2025 09:43PM
@gigishopper wrote:

Im still waiting for my 7/23 to show as received. I wonder if they are reviewing them, but not marking as received until they receive payment from the client to pay us.

Well they approved 2 of mine from this past week but not the ones from July and the firs week of August, so I don't think that's the case.
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August 15, 2025 09:51PM
@shopperbob wrote:

Jusa comments--.....free groceries are good.

Bob agrees--Unfortunately for me, none of the shoppers with information concerning free gas, free food and/or free entertainment have ever been willing to share with me the specifics as to how I could avail myself of such hand-outs. MSCs have always required me to work for what I received.

While I get what you are saying somewhat, if you call those online order and delivery shops actual work I find that surprising. They were so simple it was ridiculous and the report took less than 10 minutes. I generally order my groceries online for curbside pickup so it's something I would have been doing anyway--from the same grocery stores I did the e-commerce shops for! And the fee of $15 was nothing to sneeze at since I didn't even have to comb my hair or interact with anyone. And I ordered more than the $35 because I wanted to, but I didn't have to do so.

I do hate when MSCs say "lunch on us" and I have to drive somewhere and fill out a tedious form (that makes it not free since I am working for sure), but this was a vastly different situation.
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August 15, 2025 09:59PM
I agree they are easy, but I'm hesitant to do anymore until I see if the one I did ever gets finalized. I don't mind waiting to get paid if I know the long wait is normal. It also could mean the clients financial status isn't good, so I probably won't do anymore.
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August 16, 2025 12:08AM
Jusa, I am positive I would have applied for those shops. Your point is well taken.
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August 16, 2025 12:24AM
Just picked up another one; had to be done today or tomorrow. Wondering if someone flaked on the July shop or if this is a new round. This was for curbside, the ones I did in July were for delivery. The ones I did in July just got completed earlier this week.
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August 16, 2025 12:34AM
Pretty sure they're flakes. Or, in the case of the ones now posted around me, they don't do pickup or delivery at those stores, but they're still posted as pick up or delivery and they're going to be put on and off the board ad nauseum. It's not a new round - When each round comes out, they raise the number (I've done these shops for waves 5/6/7, and there are many months between each "wave" )

Edited 1 time(s). Last edit at 08/16/2025 12:35AM by mysterioso412.
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August 16, 2025 06:24PM
The shop I submitted 0n 7/14/25 was finalized on 8/16.
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August 16, 2025 07:30PM
There are none showing on the board in my area.
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August 16, 2025 10:22PM
Mine finally got finalized!

Shopping Arkansas, Louisiana, & Mississippi.
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August 18, 2025 07:21PM
yea ipsos has been slow as of late but once received get paid quickly. the eCommerce ones took a while but eventually got received. I'm pretty sure I messed up on all 3 I was assigned and my write up was wrong also but they accepted it and gave me a 10/10 so can't complain.
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August 18, 2025 07:22PM
I still have 3 more to get approved, but I got paid for 2 of them today. I have no doubt that the rest will get approved and paid, just not sure when.
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August 19, 2025 01:04AM
All four of my July e-commerce shops were received. Three of the shops were paid today, but one shop did not get paid yet. Odd as it was the first shop that I did of the four shops, ad the first one to be edited & received.
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August 20, 2025 04:28PM
Update: after almost 1 month (shop completed 7/23) my shop was sent back asking for a receipt with the store address. The receipt from this particular grocery chain does not list the stores address. It’s the only receipt. The receipt even says, “this is your final and compete digital receipt.” Argh… if this shop is rejected I’ll be furious. Has this happened to anyone else?
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August 20, 2025 05:10PM
@gigishopper wrote:

Update: after almost 1 month (shop completed 7/23) my shop was sent back asking for a receipt with the store address. The receipt from this particular grocery chain does not list the stores address. It’s the only receipt. The receipt even says, “this is your final and compete digital receipt.” Argh… if this shop is rejected I’ll be furious. Has this happened to anyone else?

I hope it goes okay. I didn't realize this MSC was so backed up. I did a kind of complicated shop with them and had some technical difficulties and I reached out to them. Nothing back but I'm seeing why now.

Good luck to you (and me!) in dealing with them.
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