I hear what you're saying, but I often wonder if the MSCs aren't corporations, but rather small to medium sized businesses just doing what they have to do to stay in business? I don't know, just speculating.
It doesn't appear to me that they have any sort of strategy, just to thrive another day or month.
Also, it depends on the client it seems.
The MSC for FG, for example, has no need to develop relationships with shoppers and it shows...we're just tools for them.
On the other hand, I have (not recently) shopped resorts where only a specific type of shopper can do a good job, so the scheduler wanted to know the shopper before hand.
So my point, is that I see the culture of MS changing and you can tell even by reading this forum.
The type of shopper, what they discuss, the situations they discuss - so different from even less than a decade ago.
Most of what I consider to be the "intense shoppers" seem to have faded away.
I've adapted because I see this business adapting...so that means I will likely soon be handing my skills over to technology - not unlike a lot of other low skilled work in this country.
What's happening now is in line with the history of the US, but perhaps a more dramatic rate of change than in the past.
Edited 1 time(s). Last edit at 10/06/2025 10:34AM by BarefootBliss.