@Tiffany0921 wrote:
I did the shop tonight. Holy smokes, they treated me like a leper when I told them my party couldn't make it. They said I could still keep the reservation but to give them a minute. Sat down in front of the stand and ten minutes later a different hostess asked what I was waiting for...eventually they seated me in the regular dining room (yes, my rez was for wagyu and wine in the lounge) and never mentioned the promo to me. My server gave me the menu for it once requested, but I could tell other two tops around me were getting better service. I don't know if it's cuz of the W&W or that I was solo, but I felt really uncomfortable and somewhat neglected. Super easy report, though. They should all be that easy. And the burger/fries were OK, nothing special IMO.
@Tiffany0921 wrote:
I did the shop tonight. Holy smokes, they treated me like a leper when I told them my party couldn't make it. They said I could still keep the reservation but to give them a minute. Sat down in front of the stand and ten minutes later a different hostess asked what I was waiting for...eventually they seated me in the regular dining room (yes, my rez was for wagyu and wine in the lounge) and never mentioned the promo to me. My server gave me the menu for it once requested, but I could tell other two tops around me were getting better service. I don't know if it's cuz of the W&W or that I was solo, but I felt really uncomfortable and somewhat neglected. Super easy report, though. They should all be that easy. And the burger/fries were OK, nothing special IMO.
@Madetoshop wrote:
Tiffany, it's a lounge shop and they seated you in the dining room? Were there instructions regarding this? Just wondering as I would be freaking if I did not perform the shop in the lounge.
@Tiffany0921 wrote:
I did the shop tonight. Holy smokes, they treated me like a leper when I told them my party couldn't make it. They said I could still keep the reservation but to give them a minute. Sat down in front of the stand and ten minutes later a different hostess asked what I was waiting for...eventually they seated me in the regular dining room (yes, my rez was for wagyu and wine in the lounge) and never mentioned the promo to me. My server gave me the menu for it once requested, but I could tell other two tops around me were getting better service. I don't know if it's cuz of the W&W or that I was solo, but I felt really uncomfortable and somewhat neglected. Super easy report, though. They should all be that easy. And the burger/fries were OK, nothing special IMO.