seriously? It says VERY clearly that the first two questions are based off the info in the video. I haven't done a Shell station shop in a couple years, but I always take the certification test. That was the absolute easiest test I've ever taken for any mystery shopping certification. I watched the stupid video, and then I skimmed the guidelines that don't seem to have changed in a couple years, but they keep changing the date on them. And I took the test and passed on the first try.
Aggregation is not the same as aggravation. and I think maybe if you don't know the difference, maybe a job where you need basic reading comprehension to pass the certification test might not be for you.