Had one that I was really unsure about. Coffee drive through with ordering requirements. Arrived and hit the on site button then they tell me their espresso machines are down. They can't make ANY of the drinks on my beverage #1 list. Oh crap. There was a substitute suggested that seemed reasonable enough but it wasn't on that list. I went ahead and did the shop with the recommended sub and a full explanation of precisely what happened and why. Accepted!! Whew!

excellent, love when the companies are understanding about things that our out of our control.

Hotel restaurant shop. The name of the restaurant on the shop does not match the name on their website. Tried to call the phone number and it was disconnected. Scheduler confirms name of new restaurant and hours. Parking reimbursement only $30 but hotel valet is $40. There was a garage right next to the hotel but unclear if this is reimbursable. I parked there anyway since there were no valet spots open and no one outside assisting guests. The machine for the parking garage refuses to print receipt.

All that work and the service and food were poor.

Its almost to the point where it's unusual when I don't have a shop go sideways for some reason.

Everything I did today went sideways.. 4 gas station audits, none that weren't completely frustrating. Then the tablet glitched and I had a meltdown while fighting with the website, and entered the same info into two different shops.

I've had quite enough of today.

Don't you love it when the sideways job gets approved? I've had a couple of them in the past. I am glad it worked out good for you.

Once I had a dinner shop about 30 miles away. I was going with my mother and we decided to make an afternoon of it and go up and spend time in the adjoining mall before the shop. Go out with the intention of moving the car for the valet section and discover that they have a shared valet with another restaurant and he wasn’t directly in front of the one I was visiting. There was no sign on his podium with the name of the restaurant we were going to, just a sign that said valet. I quickly ran behind the building and was able to call the scheduler who told me to take a picture of the signs to prove that it wasn’t an individual restaurant valet and she noted the file. So that went OK. But that company no longer has individual schedulers that you can reach easily by phone. The last time I had an issue, I had to go through chat and wait over an hour for a response by which point it was moot.

A couple months ago, with a different MSC, I went to do the bar section before dinner and discovered they had two bars. One had no available stools so I went to the other. It wasn’t until I got the receipt that I saw it was called the “whiskey bar” and realized that that was probably not the right bar to visit. I texted and went through the email link and never got a response until two days later. Fortunately, as I’m a very paranoid person, I just went and did the second bar as well after I finished dinner. Of course that was the correct one and they did not reimburse me for my first drink. So it was a costly error but at least the overall shop was OK. The stupid thing was that the whiskey bar shop wasn’t great. I had valuable information I could’ve shared with them for $12 but they told me they only wanted the info on the main bar.

Before Christmas last year, I took my wife to an upscale restaurant almost an hour away. The guidelines specifically stated I could not make a reservation and had to be put on the waitlist. When we arrived, I was told that they had no availability for the evening, there was no waitlist, and there was no possibility of creating a waitlist no matter how long I was willing to wait (I asked a few different ways). They finally said they could seat me in the lounge area, which I initially agreed to, but then I thought better of it since a pre/post bar visit was also supposed to be included and dining room seating was required. After being seated, we left and I chatted online with a MSC rep in the parking lot, which was useless. I also had an email exchange over that weekend but was basically told to try again another time, which didn't make sense since the same scenario could play out all over again, especially since the restaurant told me they had no way to create a waitlist, it had recently opened for business and was very popular, and it was around the holidays.