rejected firehouse sub

I just got a rejected Fireshouse sub shop saying I did not follow the scenario. I ordered what I was supposed to and did it in the parking lot. Took the required pictures and used a meat thermometer to check the temperature.
I sent an email to the person who rejected it, but I doubt that I will get a response. .

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@Insight wrote:

I just got a rejected Fireshouse sub shop saying I did not follow the scenario. I ordered what I was supposed to and did it in the parking lot. Took the required pictures and used a meat thermometer to check the temperature.
I sent an email to the person who rejected it, but I doubt that I will get a response. .
Curious to hear what they say you.did.incorrectly (if they respond). I saw a lot of opportunities in the guidelines to mess up a small detail on this one. I hate that they want such a specific order and there are two with such similar names.that they pointed out not to order the other version. When I looked at the menu, I didn't see more than one steak and cheese? So now I wonder if they know what it should look like?

Edited 2 time(s). Last edit at 04/28/2026 07:00PM by Deedeezthoughts.
Nor did I see more than one. But who knows, they can be very picky.
Seems like too many things wanted for $7 payment.
@hbbigdaddy wrote:

Seems like too many things wanted for $7 payment.
As usual
Looks like some people are forgetting the photo with the top bun off. Just got an email reminder.

Mine says to order a medium of the new Steak and Cheese Melt Sub and if they don't have that one it's the Hook and Ladder Sub. Is it possible they had a Steak and Cheese Sub but not the New Steak and Cheese Melt Sub. I don't know as this will be my first time eating at FireHouse Subs.

Lady Marius
Canadian Mystery Shopper
@Lady Marius wrote:

Looks like some people are forgetting the photo with the top bun off. Just got an email reminder.

Mine says to order a medium of the new Steak and Cheese Melt Sub and if they don't have that one it's the Hook and Ladder Sub. Is it possible they had a Steak and Cheese Sub but not the New Steak and Cheese Melt Sub. I don't know as this will be my first time eating at FireHouse Subs.

I remembered the photo but there was no slot for it yesterday...
Mine needed clarification because the receipt image I uploaded, "was the confirmation, not the receipt." I only received one email from Firehouse, and the subject line literally stated, "Your Firehouse Receipt," and it contained all the required information- location, date, time, and what I ordered. Also, they didn't even send me an email saying the report needed clarification; I only saw it when I logged in to do a different report.

Edited 1 time(s). Last edit at 04/29/2026 04:49PM by Littlelady1388.
I di get a response from them and evidently it was to be an in-person order and I did it online. Oh well, at least I had lunch.
@Insight

The question is now that you know what is involved...you willing to sign up again and do it correctly? :-P
I don't know. I am pretty busy this week. I see if it's nearby one of the other shops I am doing.
@DRJ wrote:

Free sub May 6 if your name is Mike:

[www.wivb.com]

Interesting. I'm a Michael, but I don't have any desire to score one of their steak and cheese subs. I don't eat much red meat.

I don't think there are any Russians / And there ain't no Yanks
Just corporate criminals\ / Playin' with tanks
I have a TXRH that day too. I might have to hit both places!
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