You know if you do these that they have a fairly high rate of issues. I'm currently escalating one that was declined by an editor who insisted I needed a second debit transaction receipt. The one they gave me has everything on it. It's in the report and the image is clear and legible. Nope, editor is sure there must be two images for this question. Rejected,. appealed, instantly rejected again. Editor is obviously sure they are right. Claimed the shop again, redid the report, submitted.
I then emailed an explanation about what had happened, what I did to attempt to resolve the problem, and asked them to escalate since the rejection was improper. They say they are forwarding it to their QC team.
The only surprise in all of this is that I got fast responses when using the (general) email from the guidelines.