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Visa debit nonsense

May 04, 2026 03:08AM
You know if you do these that they have a fairly high rate of issues. I'm currently escalating one that was declined by an editor who insisted I needed a second debit transaction receipt. The one they gave me has everything on it. It's in the report and the image is clear and legible. Nope, editor is sure there must be two images for this question. Rejected,. appealed, instantly rejected again. Editor is obviously sure they are right. Claimed the shop again, redid the report, submitted.

I then emailed an explanation about what had happened, what I did to attempt to resolve the problem, and asked them to escalate since the rejection was improper. They say they are forwarding it to their QC team.

The only surprise in all of this is that I got fast responses when using the (general) email from the guidelines.
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May 04, 2026 03:18AM
Yes, many restaurants and smaller businesses just have one terminal that prints the itemized receipt and the credit card transaction. They should be able to understand that some locations do not have cash registers that print a separate receipt.
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May 04, 2026 03:25AM
I asked the editor what information was missing from the receipt, what should I have asked for? Question ignored, just "Did you ask?"

Did I ask for what? A second receipt with less information on it?

Ignored. Unprofessional and ignorant don't go well together.

And I have done these before at places that give a single (detailed and itemized) receipt. I've never even gotten a follow up question so I know it *shouldn't* be a problem.
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May 04, 2026 11:22AM
I just keep the receipt that the server brings me and then I also get a receipt when I pay the bill. That way I have two receipts.
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May 04, 2026 01:09PM
@Insight wrote:

I just keep the receipt that the server brings me and then I also get a receipt when I pay the bill. That way I have two receipts.
Good idea..But, this was a retail store, paying at a POS machine.
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May 04, 2026 09:32PM
Please keep us updated on the outcome. I am dying to hear this one.

Shopping Arkansas, Louisiana, & Mississippi.
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May 04, 2026 10:13PM
I thought to take such shops but after reading such posts I will not do.

Shopping Eastern Pennsylvania since 2009
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May 04, 2026 11:53PM
And when you checked NO to two receipts on the report question it asked why. No doubt you wrote exactly what you told us. That editor is way wrong. I had plenty of all-inclusive receipts that were approved without question.
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