@johnb974 wrote:
@Jusa wrote:
@johnb974 wrote:
You don't know when you're being graded.
What are you being graded for?
Companies use mystery shoppers primarily to gain an unbiased, unfiltered look at their day-to-day operations and customer experience. Because these evaluators act like regular customers, businesses can see exactly how staff behave when they aren't expecting a manager or corporate audit
@Jusa wrote:
@johnb974 wrote:
@Jusa wrote:
@johnb974 wrote:
You don't know when you're being graded.
What are you being graded for?
Companies use mystery shoppers primarily to gain an unbiased, unfiltered look at their day-to-day operations and customer experience. Because these evaluators act like regular customers, businesses can see exactly how staff behave when they aren't expecting a manager or corporate audit
But you said YOU were being graded. Not them. And anyway, those shops are from the cell phone manufacturers, not the cellular providers. The manufacturers want to know how the staff are selling their products.
@johnb974 wrote:
@Jusa wrote:
@johnb974 wrote:
@Jusa wrote:
@johnb974 wrote:
You don't know when you're being graded.
What are you being graded for?
Companies use mystery shoppers primarily to gain an unbiased, unfiltered look at their day-to-day operations and customer experience. Because these evaluators act like regular customers, businesses can see exactly how staff behave when they aren't expecting a manager or corporate audit
But you said YOU were being graded. Not them. And anyway, those shops are from the cell phone manufacturers, not the cellular providers. The manufacturers want to know how the staff are selling their products.
Read this closely....'businesses can see exactly how staff behave when they aren't expecting a manager or corporate audit"
@Nikki21 wrote:
Johnb974, meet Ozshopper. Ozshopper, meet Johnb974. You will get along great.
@Jusa wrote:
@johnb974 wrote:
@Jusa wrote:
@johnb974 wrote:
@Jusa wrote:
@johnb974 wrote:
You don't know when you're being graded.
What are you being graded for?
Companies use mystery shoppers primarily to gain an unbiased, unfiltered look at their day-to-day operations and customer experience. Because these evaluators act like regular customers, businesses can see exactly how staff behave when they aren't expecting a manager or corporate audit
But you said YOU were being graded. Not them. And anyway, those shops are from the cell phone manufacturers, not the cellular providers. The manufacturers want to know how the staff are selling their products.
Read this closely....'businesses can see exactly how staff behave when they aren't expecting a manager or corporate audit"
John, you wrote: "You don't know when you're being graded". You wrote this to us. Why do you think we, or you, would be being graded by a cell phone store??? If you meant "they" don't know when "they" are being graded, than that's what you should have written.
At any rate, they are not being graded, the cell phone manufacturer's want to know how their products are being presented.
@prince wrote:
I've been paid when I was asked to leave convenience store shops. Those were revealed audits. I've never been asked to leave a mystery shop.
I'm not going to keep going back to the same cell phone shop, anyway. I'm old, but I can buy a cell phone and don't want to act like someone who is going to keep asking about phones every month.