Ardent is flexible with your shop dates and their feedback is always constructive. The editors begin feedback reports with statements like, "Thanks for submitting such an awesome report!" They treat shoppers more like employees than contractors. I have never felt so valued by any MSC
Evaluating and mailing packages since 1994. I am an undercover connoisseur of customer service, a master of disguise in the aisles, and a sworn enemy of subpar experiences. I blend in, observe, and report—because excellence should never be a mystery.
I wish I could figure out if they represent any other clients.
Interesting that you ask that. They just sent out a bulk email for a second fast casual client in the last 24 hours.
Too bad the locations near me are full of shoppers and they don't need more now.
They have now stream lined the report for their main client and I have to echo everyone else' comments that this company is flexible and great to work with. Even when you make a mistake they work with you. I really feel that asking you to re-shop is their absolute last alternative. My scheduler is awesome and always responds quickly to my emails and works with me when I have an issue.
I have my first shop for Ardent next week. Any tips beyond what I received at the training? There are a lot of resources to read on the site. With all that info to absorb, I am concerned I will forget to get a piece of valuable info. There is no need to mention specifics that would be an identifier.