Recently the client of the announced audit I like to do changed the guidelines so GFK had to totally change the app. Well I've been freaking out since early yesterday morning cause my four shops scheduled this week still were not on the app! It's a pain to do these shops without the app....luckily I never have had to but I can tell you're talking an additional hour maybe two of commitment to getting the report sent. I emailed the scheduler (April) and another scheduler I've had dealings with (Dorita) at like 6am yesterday morning and they both got back to me within about an hour. It took all day to figure out the issue and they were still communicating with me until almost midnight! I'm not certain of what the exact issue was but they elluded to it having to do with the client changing the guidelines. Anyway I now have my report and all set for my shops! I love that GFK has schedulers like this that work with us to get issues solved and solved quickly. Too often communication with other mystery shopping companies falls on deaf ears. This is why GFK is my bae!