I completed two Consumer fraud shops for Informa. Received an e-mail from an editor, implying I did not complete the assignments per the guidelines. The editor said to contact my scheduler if I had any questions.
I sent an email to Lisa asking for help. Received a reply back within hours telling me she had taken care of it. Evidently there were a few "key words" the editor was looking for. Lisa took care of it. I did complete the assignments accurately.