To paraphrase Chas. Dickens, this will be A Tale of Two Entities.
Dawn Hunt--I have worked with Dawn over at least 15 years and she is the epitome of what one could/should desire in a scheduler. Never has she left me hanging or projected a sliver less that an attitude of professionalism.
New Image--I attempted to sign-up with this company a few years back, but hit a snag the rep insisted was on my end. Finally, after an afternoon of struggling to locate my problem, I was able to complete the application. Soon thereafter, though, I learned the problem was not with either my computer or ISP and that several others were also affected. When I queried the rep as to why she did not indicate they were experiencing trouble with their website, she shifted the blame to their IT tech. I promptly deactivated my account.