My shopper rating with HS Brands

A very long time ago I shopped an incorrect location when there were many about (kiosks in mall). My shopper score dipped very low. I have since done many successful and highly rated shops for HS Brands, yet I still cannot self-assign jobs because the system states that my shopper score is not an "8". I have reached out to schedulers but have gotten no response. Is there anything I can do? Thank you so much.

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