I was really specific. After 5 min I was to ask for help. I did but the person could not assist so was going to find someone for me. Nine minutes later no help had arrived so I went to talk with an associate who had been looking away quickly every time I looked her way. As I approached she was obviously having a personal conversation with another associate (unless their manager bit the neighbor rather than her dog). I waited politely rather than interrupt her conversation and she grabbed a passing associate to talk with me because "We are in a business conversation."
Next place I caught the associate returning from the back rooms and while we were talking he turned to another customer who was waiting and in mid sentence broke off to offer her assistance, taking her to the product she asked about. He returned to talk with me and we were just about to get an estimate worked out when his personal cell phone rang. He looked at it, said "Excuse me" and walked away saying "Hi honey . . ." off up another aisle and gone. I left.