I do video shops for Clear Evaluations and have met most of the staff and officers of the company at professional meetings. They are a delight to work with. I know nothing about their non-video business, but I will walk an extra mile to do their video assignments! Everyone on their team is a highly experienced shopper, so you are dealing with folks who will empathize with you on those days when everything goes wrong! (And, if you video shop, there will be days when the video gods kick you in the teeth.)
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.