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PayPal

June 17, 2018 10:00PM
Back in April, I did a purchase with a clothing company and opted to use PayPal. Big mistake! I received the coat in the mail, and it was too small (cut, not my waistline). I returned it. I forgot to put the invoice in the return box. That's where the fun started.

A few weeks later, I called the seller (a company, not eBay) to find out the status of my refund. They can't locate the order. I file a dispute with PayPal.

PayPal gave me a provisional credit. The credit was reversed when I could not provide a tracking number. I called the seller to get it and found out that they credited the purchase on May 4. wtf

I call PayPal. The have no record of it. I call the seller. They say the refund was rejected.

What recourse do I have?

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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More About Paypal
June 17, 2018 10:07PM
That's good to know, I have never used paypal for a purchase (just MSC $). The money you had will show under transactions, other than that, I don't know what to say, should be on your computer....I would guess it's the retailer's fault.

Live consciously....


Edited 1 time(s). Last edit at 06/17/2018 10:07PM by Irene_L.A..
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June 18, 2018 06:01AM
no paper trail no recourse

shopping north west PA and south west ny
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June 18, 2018 12:26PM
Have you tried their telephone support service?

I've always had someone answer the phone quickly and solved my issue knowledgeably. You log in and then go to 'support' and click you want to telephone. They give you a code number which you use to identify yourself on the telephone.
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June 18, 2018 07:23PM
I am not sure why you are blaming PayPal for your failure to retain the shipping receipt.
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June 18, 2018 08:19PM
Did you initiate the return thru "Resolution"? Did the seller issue a return label? You can track it that way. Did you create a label yourself - that you paid for? If you did it yourself online & printed it out, you can track down the # that way, too.
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June 19, 2018 12:13AM
Because PP rejected the refund, they have no record of it. I'm doing a dispute with them over this.

@Irene_L.A. wrote:

That's good to know, I have never used paypal for a purchase (just MSC $). The money you had will show under transactions, other than that, I don't know what to say, should be on your computer....I would guess it's the retailer's fault.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 19, 2018 12:15AM
I called them yesterday. They are not seeing the rejected refund. The issue was rejected to The Higher Ups.

@Bena wrote:

Have you tried their telephone support service?

I've always had someone answer the phone quickly and solved my issue knowledgeably. You log in and then go to 'support' and click you want to telephone. They give you a code number which you use to identify yourself on the telephone.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 19, 2018 12:17AM
I take full responsibility for not including the paper work.

@Rousseau wrote:

I am not sure why you are blaming PayPal for your failure to retain the shipping receipt.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 19, 2018 02:03AM
Omg - I feel for ya! Regardless of whether you remembered to include a return slip, my point was that there was most likely a digital receipt SOMEWHERE that had the tracking info.... You didn't stick a bunch of postage stamps on it- right? I hope it goes your way....not fun.
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June 19, 2018 06:13AM
@HonnyBrown wrote:

I take full responsibility for not including the paper work.

@Rousseau wrote:

I am not sure why you are blaming PayPal for your failure to retain the shipping receipt.

Its one thing not to include the paperwork in the shipment. It is another thing not to have retained your receipt for shipping it.
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June 21, 2018 01:38AM
PayPal is contacting them to find out what happened. The original dispute was rejected.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 27, 2018 12:22AM
Why would I keep the receipt after it was received? I know the answer to that now!

@Rousseau wrote:

@HonnyBrown wrote:

I take full responsibility for not including the paper work.

@Rousseau wrote:

I am not sure why you are blaming PayPal for your failure to retain the shipping receipt.

Its one thing not to include the paperwork in the shipment. It is another thing not to have retained your receipt for shipping it.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 27, 2018 12:33AM
Update on this situation:

I changed most of my PayPal payments to direct deposit this month. Only one MSC pays solely by PayPal, and those fees are very small. They got eaten by the negative balance.

I called PayPal to find out the status of the rejection investigation. No one could tell me anything.

I called Michael Kors to have them reissue the refund. They told me that they have reissued it several times, and each time it was rejected. They are issuing me a check this week for my refund.

I call PayPal to tell them the conversation. They ignored the rejected refund part, and tried to collect the debt.

Needless to say, I will not be using PayPal.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 27, 2018 09:47AM
I'm glad you are getting to a resolution but that sucks about PayPal.
*hands Honny a mocha latte*

Kim
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June 29, 2018 03:19AM
Thanks kimmiemae. I used PayPal for the protection, and ended up getting screwed by them. Never again.

I got another provisional credit that got reversed. Before the reversal, the PayPal payments that came in from the low fee MSC were transferred to my bank.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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June 29, 2018 03:22AM
Ugh.
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June 29, 2018 03:31PM
Update: I had so much trouble with Bill.com and we finally resolved the problem, it now works.....UGH
I only use Paypal for my MSC deposits, will keep it that way.

Live consciously....
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June 29, 2018 03:32PM
I've made some online purchases using it and had no issues, but this makes me wary about doing that in the future. Thanks for the heads up.
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June 29, 2018 03:40PM
I recently bought something online and they were huge on using and setting up a Paypal purchase account, wonder if companies get a kick back...didn't do it, don't need anymore problems, although anything can happen, and I do trust Paypal, just didn't do it.

Live consciously....
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June 29, 2018 03:40PM
duplicaate

Live consciously....


Edited 1 time(s). Last edit at 06/30/2018 02:46PM by Irene_L.A..
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June 29, 2018 03:45PM
I have a merchant PayPal account and I've never been offered a kickback. Wish I had. I have to pay them every time I accept a PayPal payment.
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June 29, 2018 04:22PM
@HonnyBrown Sorry PayPal is being such a butt. What a pain.
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June 30, 2018 04:17AM
I never had a Pay Pal account until I returned Mystery Shopping and I had to set one up to receive some payments. I've never had a problem so far <knock on wood> I am sorry Honny for your problems. I understand your frustration.

What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.


Edited 2 time(s). Last edit at 06/30/2018 04:18AM by sassymmmm.
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July 03, 2018 03:19AM
And the drama continues....

PayPal received the tracking number from Michael Kors. No further action is needed on my part. Really??

Because PayPal is rejecting their refund, Michael Kors is sending me a refund in 6-8 weeks. Seriously?! It's been escalated to some higher up to address that. It did not take 6-8 weeks to receive my payment; why should I wait that long for a refund.

Again, i am stuck in the middle.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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July 03, 2018 03:22AM
I am still fighting PP for a refund on an item I never received, ordered last September. They can be a real headache.
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July 03, 2018 04:12PM
I've been with PayPal direct deposit for 12 years, using it only for MS pay, which gets into my bank the next day...never a problem and it's never cost me a penny. I'm a big advocate for PayPal, but. won't set up other accounts, however I had huge problems with Bill.com which has now been resolved. Sorry honny

Live consciously....
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July 05, 2018 10:07PM
Michael Kors sent me a refund check today. I deposited it into my checking account. When it clears, I will pay PayPal to clear the negative balance.

All but one of my shopper payments have been changed out of PayPal. The only one left only offers PP as a payment option.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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July 06, 2018 06:28PM
The check from Michael Kors cleared today. I sent PayPal a bill pay check to bring my account to zero.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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July 06, 2018 09:43PM
@HonnyBrown Sounds like your immediate issue has been resolved. If you feel like it, you may want to contact PayPal and as for the fraud department. From what you described, it would appear they placed a fraud block on your account, which will prevent some transactions, including refunds. Their fraud investigators have a lot more leeway to research and resolve issues without escalating further.
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