@NinS wrote:
Unfortunately no employees are interviewed. Since police officers have proven themselves to be dishonest in matters ranging from their murdering of civilians to their Shake Shack milkshakes one has no idea what really happened.
The fact that Five Guys terminated their employment lends to the fact that the employees did refuse service much like in the other incident.
The Shake Shack incident is a little more complex. The officers never accused the workers of anything (in fact it was the police who investigated and found no wrong doing) it was the union bosses and upper leadership (and the media) who blew the incident up, not the officers.
Additionally, the fact that they cleaned the machine (not thoroughly apparently) and then served the milkshake shows a lack of training on the employees part.
Oh well, just goes to show the importance not only of the mystery shops, but the follow up as well.