I groan when phone trees answer. When I need to speak with an actual person, I try--in one string of words--"customer representative, human being, live person." Usually the voice responds along the lines of "I understand you are trying to reach an agent" and I generally get transferred into a queue where a real live human being answers. I had a situation yesterday, with an airline, where I reached a dead end in the customer service tree when I pushed the proper buttons for my situation, so I tried again with the options for getting sold something. I figure there will usually be a live person speaking when companies think you want to buy. I got someone, who actually helped me. Woohoo!